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IT Application Support Analyst

2 weeks ago

Halifax, Canada Nova Scotia Power Full time

The Opportunity:
**Company, Department**: Nova Scotia Power, Corp. Tech. Business Support

**Location**: Halifax, Nova Scotia

**Closing Date**: October 18, 2024

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently seeking an **IT Application Support Analyst** to join our **IT Business Support team** in a full-time permanent position.

An IT Application Support Analyst builds strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.

Please note that our customer information systems will be undergoing a transformation over the next number of years, so it is an exceptionally exciting time to join this team.

Key elements of this role include:
Under the direction of the Manager, IT Customer Experience, the IT Application Support Analyst is accountable for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.
- Answer customer questions regarding product usage
- Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations
- Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines
- Maintain relationships with business partners and system users
- Support customer reporting requests
- Provide rotational on-call after-hours support

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

These skills will make you successful:
Experience and knowledge supporting technologies or processes such as:

- Incident Management
- Request Management
- Change Management
- SQL, data retrieval and analysis
- Strong analytical and problem solving skills
- Strong interpersonal and communications skills

Working knowledge and experience with the following would be an asset:

- AS400 / iSeries Systems
- Scripting / programming knowledge (AS/400 languages are primarily CL, RPG, and SQLRPGLE. Experience with Query400, DDS file and screen design, SQL, etc.)
- Billing Applications
- Customer Information Applications
- Meter Data Management Applications
- ITIL Foundations training
- Project execution and implementation
- Documentation and knowledge transfer skills

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

The perks of joining our team? We offer:

- **Flexibility**: Hybrid work model
- ** Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- ** Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- ** Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- ** Competitive Compensation**: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.