Customer Service Representative

2 weeks ago

Cambridge, Canada Challenger Motor Freight Inc. Full time

It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We are currently looking for a **CUSTOMER SERVICE REPRESENTATIVE** to join our **CUSTOMER SERVICE DEPARTMENT.**

**DUTIES INCLUDE**:

- Advise customers at first interaction of deviation from original request and initiate service failure procedure if required
- Facilitate customer requests as they pertain to booking orders, tracing shipments, s scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries
- Ensure that information from customer is passed on to appropriate parties
- Maintain database and transmit as required
- Capacity management
- understand equipment availability and utilization, driver utilization and scheduling
- Maintain customer profiles and ensure all special requirements are noted in profile and the order

**QUALIFICATIONS**:

- Minimum 2 years’ experience in a call centre
- Experience in a transportation environment is an asset
- Post-Secondary Degree or Diploma
- Commitment to customer satisfaction and customer focused
- High level of personal energy and willingness to take the initiative in making improvements and resoling issues
- Must be able to work as a team player and have strong collaborative skills
- Ability to handle difficult situations with both internal and external customers
- Ability to work with mínimal supervision
- Working knowledg of MS Office
- Strong organization and communication skills
- Pleasant telephone mannerism
- Willingness to learn

**HOURS**:

- Monday to Friday, 9:00am-6:00pm

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.

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