Dental Administrator

**Skills**:

- Medical Terminology
- Dental Office Experience

**Location**:
1874 W 1st Ave #1, Vancouver, BC V6J 5B8

**Full Job Description**:
Founded by Dr. Jeffrey Norden in the early 2000s, our clinic has always been dedicated to exceptional oral care. With over 40 years of expertise, Dr. Norden specializes in cosmetic dentistry. In 2023, Dr. Norden transitioned into semi-retirement, focusing exclusively on cosmetic procedures and serving the Vancouver Canucks family. Dr. David Cheng now leads daily operations, bringing 35 years of dental experience and a holistic approach to patient care. Together, Dr. Norden and Dr. Cheng bring over 75 years of combined experience and have trained with some of the world’s top dental professionals, solidifying their leadership in the field.

We are looking for a dedicated and hardworking Dental Admin. The Dental Admin will provide comprehensive dental services, delivering high-quality care to ensure our patients have a positive and rewarding experience.

**Job Duties (and Not Limited To)**:

- **Patient Greeting & Reception**:

- Greet and assist patients with a positive, welcoming attitude.
- Ensure completion of necessary paperwork and verify patient details, including medical histories and insurance information.
- **Appointment Scheduling**:

- Schedule, confirm, and reschedule appointments for patients, ensuring proper utilization of the dentist's time.
- Manage last-minute cancellations or reschedules to optimize the office schedule.
- Answer incoming calls, direct them to the correct department, or provide information when necessary.
- **Patient Check-In & Check-Out**:

- Greet patients, confirm and update their personal information, and guide them through the check-in process.
- Process payments, issue receipts, and provide follow-up appointment scheduling.
- **Insurance Verification & Billing**:

- Verify patient insurance benefits, determine patient responsibility, and provide estimates for services.
- Handle insurance claims, follow up with insurance companies, and assist patients with billing inquiries.
- **Patient Record Management**:

- Accurately input and update patient data into the system, including medical history, treatments, and insurance details.
- Ensure patient information is confidential and complies with HIPAA regulations.
- **Appointment Reminders & Follow-ups**:

- Follow up with patients post-appointment to confirm next visits or treatments.
- **Front Office Organization**:

- Maintain an organized and clean front office area.
- Order office supplies and ensure that patient forms and documents are stocked and up-to-date.
- **Customer Service**:

- Provide excellent customer service by addressing patient concerns and queries promptly and professionally.
- Resolve issues, manage patient complaints, and escalate concerns to management as necessary.
- **Assist with Patient Flow**:

- Ensure smooth patient flow by working closely with the dental team to manage arrivals and reduce wait times.
- Help coordinate with dental assistants and the dentist for patient transitions during appointments.
- **Administrative Support**:

- Provide administrative support as needed, such as filing, faxing, and maintaining office records.
- Assist in keeping the office compliant with necessary paperwork, consents, and patient treatment records.
- **Compliance & Safety**:

- Uphold strict confidentiality regarding patient information in compliance.
- Follow office protocols for cleanliness, safety, and regulatory compliance.

Job responsibilities are not limited to the listed tasks and may evolve based on the needs of the organization.

We appreciate all applicants, but only those selected for an interview will be contacted.

**Work Location**: In-person

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $35.00-$38.00 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
- Weekends only

Work Location: In person