Dock & Operations Assistant

**Job title**:Dock & Operations Assistant

**Job Location**:Quebec City

**Position Type**:Onsite

**Shift Hours**: Monday to Friday 4:00am-12:30pm

**Compensation Range**:$23.14 - $30.67 / hour

**We Bring Food to Your Family’s Table**

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

**What Will You Do?**
- Complete data entry and scheduling requirements for dock.
- Assist with dispatching responsibilities such as arranging daily movements by assigning drivers to loads and equipment, and completing manifests.
- Complete the stickering, sorting and entering of bills of lading into the computer for outgoing freight.
- Assist drivers in person, over the phone or satellite with problems, inquiries, and any delivery discrepancies.
- Assist with the movement of freight on the dock as required. Complete required paperwork for loads and unloads of freight.
- Communicate details of discrepancies, concerns, or complaints to Quebec City Operations Supervisor regularly.
- Photocopy all bills regarding shortages and damages for OSD.
- Communicate with Quebec City Operations Supervisor, regarding operational issues and problems.
- Oversee operations department in the absence of the Operations Supervisor.
- Move and monitor freight according to delivery schedules and appointment times.
- Work closely with the Montreal Terminal/Montreal Cold Storage to ensure that all deliveries or pick-ups are rescheduled correctly.
- Constant open communication with all staff to ensure that operations continue to run smoothly and efficiently.
- Stock, pick and prepare orders in the warehouse. Performs an inventory count of products.
- Receive sign and count freight when required.
- Responsible for unload freight manually or mechanically from incoming trucks or trailers. Count product when required. Record any shortages, damages, overages on the pick-up or Linehaul manifest, and report any discrepancy to the Lead-hand.
- Load or assist in loading appropriate freight onto delivery trucks or trailers and shrink wrap and block secure pallets when required. Ensure that appropriate bills are with skid.
- Pick orders for shipping from “picking slips.”
- Locate orders according to slips (freezer). Ensure accurate piece count.
- Stage orders on dock to meet shipping deadlines.
- Responsible for inventory control (manual and computer).
- All other duties as required.

**Who Are We Looking For?**
- Attention to detail.
- Planning and organizational abilities.
- Computer experience and keyboard skills are required.
- Excellent people and communication skills required to provide quality customer service.
- Previous transportation office experience is an asset.
- Ability to lift freight and other objects up to 50 lbs.
- Valid fork-lift license required.
- Excellent people skills while dealing with drivers on a regular basis.
- Ensure smooth flow of communication, directions and paper flow.
- Computer experience with Microsoft Office Suite and AS400 preferred.

**Your Cool Work Perks**:

- Benefits available from day 1_
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance and optional life insurance
- Company paid accident and serious illness benefits
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- 20 massages per calendar year
- TFSA, RRSP & RESP savings plans with company match contributions
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
- **How To Make Your Next Cool Move**
- The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._

**Titre du poste** : Assistant chargé des quais et des opérations

**Lieu de travail** : Ville de Québec

**Type de poste** : Sur place

**Heures de travail** : Lundi au vendredi de 4h00 à 12h30

**Nous apportons des aliments à la table de votre famille**

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