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Quality Assurance Analyst

2 weeks ago

Etobicoke, Canada Greensaver Full time

**Position Title: Quality Assurance Analyst**

**Company Overview**

Greensaver is Ontario’s leading non-profit energy conservation organization. For nearly 30 years, we’ve helped people, businesses, and utility companies reduce their carbon footprint and, therefore, protect the environment. In total, we have helped over 100,000 homeowners, renters, and small businesses reduce their energy consumption and overall utility costs.

**Our mission** is to provide turn-key energy efficiency solutions for homes and small businesses, to deliver a sustainable future.

**Our vision** is to be Canada’s trusted energy conservation partner.

Greensaver’s leadership team has decades of experience delivering energy efficiency, conservation, and demand management solutions for utilities, municipalities, and businesses. Our team consists of experts in program management and design, marketing, customer service, energy evaluations and building retrofits.

**Job Type: Full Time, 6-Month Contract**

**Reports to: Manager, Audits & Quality Assurance and to the Senior **Quality Assurance Analyst**

**Department Summary**:
The Quality Assurance and Compliance Department review all program files for quality and accuracy. We ensure that customer paperwork is completed correctly, track measures that clients receive, and complete final checks for invoicing purposes. If you're looking for a career that truly makes a positive difference to the world, you'll feel right at home here. Working for our Quality Assurance and Compliance Department will allow you to be part of something bigger than yourself. You will be safe in the knowledge that your skills are being used to help preserve our beautiful planet and help deserving people at the same time.

**Primary Responsibilities**:
Data Management
- Meet daily file processing quota consistently.
- Meet all quality and accuracy standards as written within training documents.
- Follow all schedule and Utility requirements as outlined within the training documents.
- General data management, as requested and required.

Administration
- Complete all written customer communications in a timely manner, including approval and rejection letters for residential CDM portfolio.
- Completion of all high-level documentation pulls for large utility Quality Assurance check.
- Communicate with different group and customers with regards to file issues and resolutions.
- Assist in invoice reviews and physical file submissions from contactors Pre-invoicing check.
- Other duties as assigned from time to time by the Manager, Quality Assurance & Compliance and to the Supervisor - Quality Assurance.

**Minimum Qualifications**:

- Post-Secondary education or equivalent experience.
- 2 years administration experience.
- Excellent communication skills.
- Advanced Microsoft suite knowledge with an emphasis on Excel.
- Strong attention to detail.
- Excellent Problem Solver and Multi-Tasker.
- Works well in groups and independently.

**Compensation**:
Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Schedule:

- 8 hour shift

COVID-19 considerations:
There is a specific COVID-19 Policy in Place.

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?

**Experience**:

- Administrative: 2 years (required)