Customer Service Technician

7 days ago

Lower Sackville, Canada SureShot Solutions Full time

**Customer Service Technician
- Inbound Calls**

SureShot Solutions® is a local company that designs, engineers, manufactures, and markets dispensers for beverages and beverage enhancers to many of the world’s leading quick-service restaurant chains. Known for consistent accuracy, our portion-control dispensers deliver precise amounts of milk, cream, sugar, sweetener, and flavor so that restaurant goers can enjoy the same great tasting beverages with every visit.

The company has an immediate opening for a full-time technical support representative to join its Customer Service team.

This role is an integral part of a small but vital Customer Technical Support team responsible for responding to customer concerns and problems in the operation of SureShot equipment.

**Responsibilities include**:
Gaining a detailed and comprehensive understanding of all SureShot manufactured equipment during the prescribed orientation phase of employment in accordance with predetermined expectations

Responding to customer incoming calls in a prompt and professional manner as per Company standards

Listening to customer concerns, determine causes of problems and troubleshoot using knowledge and service protocols to find solutions or escalate for additional expertise.

Recording and data entry of customer call details into the record keeping system. (Salesforce)

Dispatching of 3rd party service providers where required including follow up to ensure customer satisfaction

**Qualifications**
- Strong written and verbal communication skills
- Customer focus
- Attention to detail
- Passion for problem solving
- Technical aptitude and understanding
- Refrigeration, mechanical, electrical experience desired but not required
- Ability to work independently and within a small team

**Expectations**

SureShot expects all employees, regardless of role, to bring the following attributes to the workplace:

- Acts with integrity and character
- Takes accountability for their actions and behavior
- Works effectively in a team environment
- Effectively communicates with others
- Adapts to change easily
- Values a safe workplace and quality results

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Work Location: One location

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