Receptionist

1 week ago

Vancouver, Canada Groupe Dermapure Inc. Full time

**Main responsibilities**:
**1. Greeting Customers/Customer Service**
- Greet customers when they arrive at the clinic and provide outstanding customer service.
- Create a file for each new customer and update existing customer files.
- Book customer appointments and manage the appointment calendar.
- Prepare customer files for next-day appointments.

**2. Reception Management**
- Implement the clinic’s opening and closing procedures.
- Manage correspondence and postal mail.
- Establish the day's treatments in collaboration with the consultant.
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
- Order office supplies and beverages.
- Close batches, balance daily reports and transfer receivables to accounting.
- Ensure availability of cash in the register and notify the person in charge.

**3. Customer Invoicing**
- Prepare customer invoices and verify invoices daily.

**Required professional qualifications and experience**:

- High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
- At least two (2) years of experience in a similar role.
- Proficiency in Microsoft Office Suite.
- Knowledge of Zenoti and ACOMBA software would be an asset.

**Required personal competencies**:

- Customer oriented.
- Ability to communicate effectively.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Ability to plan and coordinate activities.
- Demonstrated rigor, reliability and flexibility.

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**Job Types**: Full-time, Permanent

Pay: $25.00-$28.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)
- Receptionist: 1 year (required)

Work Location: In person

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