Team Lead, Ecu Issues Coordinator

**Job Information**

Job Requisition ID: 73513
Ministry: Education and Childcare
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: July 22, 2025
Classification: Program Services 4 Market Adjustment (024PSAMA)

**Salary**: $2,757.39 to $3,604.17 bi-weekly ($71,967 - $94,068/year)

**Ministry of Education and Childcare**

The Ministry of Education and Childcare supports students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The Ministry has the following responsibilities: develop curriculum and set standards; evaluate curriculum and assess outcomes; teacher development and certification; support students with diverse learning needs; fund and support school boards; First Nations, Métis and Inuit and francophone education; and oversee basic education policy and regulations.

**Executive Correspondence Unit**

**Role Responsibilities**:
Reporting to the manager of the ECU, the main responsibility of this position is to review incoming requests, conduct research by reaching out to ministry divisions or other ministries (for input if required), and work with a team to route the inquiries, monitor activities and timelines, and ensure the DMO receives responses in a timely way. A second but also high-priority responsibility of the position is to provide leadership to the unit's administrative staff, including serving as an option for escalation of issues from the Minister's Office.

This position works with the ECU and DMO teams and colleagues within the department, as well as with contacts across all ministries, to ensure the most effective flow of information back to Albertans.

As Team Lead, ECU, Issues Coordinator, you will be responsible for, but not limited to, the following activities within the DMO:

- Oversee the incoming requests/assignments to the ECU shared mailbox account.
- Provide the manager with accurate and timely information on highly sensitive issues or trends.
- Work with Ministers’ and Deputy Ministers’ offices, and divisional ARTS leads on extensions or other changes to action requests.
- Supervise and lead the Correspondence Specialist team to provide guidance and ensure tasks are completed.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
In this role, you will contribute to our team by demonstrating the following behavioral competencies:

- **Systems Thinking**: Flags emerging trends and issues and develops correspondence in accordance with the priorities of the Minister's Office and Deputy Minister's Office. Prioritizes requests according to the needs of the Minister's Office and Deputy Minister's Office.
- **Agility**: Works with team members to implement process and procedure improvements. Along with the manager, leads short
- and long-term planning for the unit. Oversees special projects.
- **Develop Networks**: Provides mentorship to other team members. Works closely with staff in the Minister's Office, Deputy Minister's Office, Assistant Deputy Ministers’ Offices and acts as a liaison between unit staff and Minister's Office staff. Develops strong working relationships with program contacts and understands who to reach out to for information. Forms connections with correspondence staff in similar roles in other departments and attends meetings with government correspondence managers in the manager's absence.
- **Drive for Results**: Takes steps to acquire knowledge of Education and government as a whole in order to triage requests appropriately. Provides feedback to writing staff, ensuring correspondence and other written materials exceed government guidelines and standards. Helps to develop resources for the department and helps to lead training sessions, including writing workshops for department staff.

**Qualifications**:
University graduation in a related field like communications, journalism, political science, or public administration, plus four years of progressively responsible related experience; or equivalent as described below. Equivalency: Directly related education or experience is considered on the basis of one year of education for one year of experience or one year of experience for one year of education.

Knowledge and/or experience of the following are considered assets for this position:

- Knowledge of Education's divisional structure and areas of policy responsibility is essential, as is knowledge of Government of Alberta and mini