Business Operations Manager

**About Us**

Anderson Therapy Services is an independently owned therapy practice location in Dundas, Ontario.

We have been providing client-centered and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at-home, in-workplace, in remote areas and online therapy through our secure online videoconferencing platform.

We collaborate with caregivers/parents, teachers, and other community members to optimize an individual’s success.

**Summary**

The Business Operations Manager will be responsible for supporting the business in project management, coordination, business administration, process mapping/improvement and general support to move organizational priorities forward.

This role requires an energetic, tech savvy, organized professional who is able to quickly build rapport with others and has a strong sense of follow through. This role will be quite diverse and will include support in a wide variety of functions.

This role is ideal for a resourceful, hands-on professional with strong follow through, organizational skills and emotional intelligence.

**Responsibilities**

Operations Coordination
- Manage and coordinate day to day activities of the leadership team to support management in moving key priorities forward and executing tasks i.e. scheduling and setting up meetings, note taking, action item follow-up, filing, etc.
- Support executive communications through drafting, reviewing, and sharing documents and correspondences
- Integrate cross-functional projects and initiatives ensuring that everyone is kept in the loop, while maintaining a central tracking procedure for all management projects
- Coordinate and facilitate management review meetings and other meetings as required ensuring participants are prepared for discussion (agenda in advance), notes are taken during the meeting and action items are followed up on
- Innovate and execute on how the team and business can work better together, improve business processes and find efficiencies in current procedures
- Partner with cross functional teams to create and maintain training documentation and delivery of training as needed for new solutions or processes
Business Administration
- Manage materials and documents including tracking and preparing expense reports and contracts
- Own the internal project/task management software and communication tools ensuring proper compliance and usage of tools
- Administrative support of the virtual office through active communication, record-keeping and coordination including deliveries, couriers, corporate gifting, etc.
Project Management
- Coordinate operational projects including planning, execution and follow-up. This includes writing planning documents, facilitating meetings, creating project plans and monitoring action steps to ensure projects move forward on time and on budget
- Support business planning activities including the creation of operational work plans, reporting on metrics and documenting actions
- Participate in special projects as required, accounting for other organizational priorities
**Working at Anderson Therapy**

We’re focused, driven, and passionate about our work - if you live and feel the same way, you’ll fit right in.

There is a tremendous opportunity for growth and success, as we continue to expand, and we can’t wait for you to be a part of it.

**Qualifications**
- Diploma/University degree in Business, Administration or related field
- 3+ years’ experience in a similar role within a high growth environment
- Strong computer skills, including proficiency in Google Drive (and suite of tools), Word, Excel, and PowerPoint
- Experience working in a high-growth business and interest to work in a fast-paced environment
- Ability to work with mínimal supervision and direction
- Excellent written and verbal communication skills
- Strong project management and time management skills
- Ability to think broadly and creatively while also breaking things into actionable detail-oriented process and execution

Schedule:

- 8 hour shift