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Internal Service Advisor

3 weeks ago

Etobicoke, Canada Thorncrest Ford Full time

Dilawri Group is now actively searching for an **Internal Service Advisor **to join the team at **Thorncrest Ford**.
- Have Internal Advisor/Service Advisor experience in a dealership environment
- Have a clean driver's abstract
- Are able to work Full Time hours, Monday to Saturday (hours to be discussed)

**Responsibilities**:

- Process all warranty claims using Dealership Management System (DMS)
- Maintain all deadlines for claims submissions and related paperwork
- Authorize claim eligibility
- Track back order parts in coordination with the Parts Department
- Assign repair orders and jobs to Technicians
- Ensure that each repair order is fully and appropriately documented with the complaint, cause and appropriate attention
- Maintain a detailed and up-to-date log of the repairs
- Telephone communications and reception
- Welcome customers visiting the Dealership showroom and inquire as to the purpose of their visit
- Vehicle licensing and administration
- Participate in dealer trade; prepare information for pick-up and collect receipts/payments
- Participate in administrative tasks

**Qualifications**:

- Excellent written and oral communication skills
- Strong computer and telephone skills
- Knowledge of mechanical/vehicle body repair
- Strong multitasking and organizational skills
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Valid Ontario driver's license

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

**ABOUT US**

Dilawri Group of Companies represents 81 dealerships nationwide with 22 dealerships in Ontario Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
- Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status._
- The Dilawri Group of Companies is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodations._