Logistics Supervisor

Job ID: 478171

Work Type: Full Time Permanent

**It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**

**We are building a world
- class team. Make your mark**

**You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.**

**Dufferin Aggregates, a divison of CRH Canada is looking to hire**

**Who we are**

Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Aggregates is a leading supplier of aggregates for the construction industry in Ontario. We operate more than 20 sites, including quarries, sand pits and distribution yards to supply crushed stone, sand and gravel, recycled crushed concrete as well as recycled crushed asphalt, for the commercial, industrial, residential and civil engineering sector.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.

**Position**: Logistics Supervisor (DFA)
**Term**: Full Time
**Location**: Various Sites, Mobile position
- Reporting to the Distribution and Customer Service Manager, the Logistics Supervisor plays a key role in supporting day-to-day management of product flows and customer service. The Logistics Supervisor promotes safety and works closely with both the Customer Experience team and operations team to deliver good service to our customers._

**Position Responsibilities**:

- Ensure compliance with Occupational Health and Safety legislation and Dufferin Aggregates Health and safety policies and procedures.
- Responsible for the supervision and training of the Scale Operators, scheduling and ensuring appropriate staffing and performance management.
- Support recruitment & on-boarding of new employees
- Support and execute on inbound materials processes and requirements.
- Ability to coach, mentor and develop Scale Operators and Team lead.
- Seek and implement new and innovative ideas to increase service and reduce costs.
- Build positive relationships with the Commercial team, Operations, Customers and Freight Vendors while promoting customer service focus amongst team members.
- Manage annual budgets, forecasts, and monthly reports to the Distribution and Customer Experience Manager
- Ensuring O2C KPIs are met through accurate process execution and ticketing.
- Support and participate in multifunctional team initiatives.
- Continuously strive to implement ways to improve performance.
- Assist with any other studies, projects, or assignments as required.
- Act as a liaise to ensure effective communication between internal and external customers.
- Work closely with the Customer Experience Team to ensure customer commitments can be achieved.
- Handle customer concerns/inquiries, troubleshooting service and quality related.
- Travel to various Dufferin Aggregates locations as required.
- Other duties as assigned.

**Position Requirements**
- Proficient in APEX, Microsoft Office, SAP, SoilFlo
- Prior DFA Dispatch experience is preferred.

**Educational Criteria**
- Bachelor’s Degree, applicable studies or equivalent work experience

**Position Dimensions**:

- Customer focused - Foster a customer focused environment, delivering exceptional customer service and anticipating future customer needs.
- Strong interpersonal skills
- Fosters teamwork and cooperation - Foster a sense of collaboration and work effectively across organization to achieve goals.
- Adapts and learns - work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one's skills and capabilities.
- Maintain a professional demeanor with internal and external clients.
- Safety oriented
- Analysis and Problem-Solving - Effectively examine events, issues and problems and generate optimal solutions in a timely manner.
- Strong interpersonal skills
- Ability to multi-task and detail oriented.
- Excellent organization skills.
- Execution of best practices to provide a consistent and standardized customer experience.

**What Dufferin Aggregates Offers You**:

- Pension and benefits included after probationary period.
- Competitive Salary
- Employee Family Assistance Program.
- Employee Referral Program.
- A culture that values opportunity for growth, development, and internal promotion
- Employee discounts and Recognition programs.

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.