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Logistics/customer Service Supervisor
3 weeks ago
The Customer Service Supervisor is responsible for the direct supervision of all customer service and shipping/receiving staff to ensure all daily functions are completed.
These functions include handling of all paperwork and order processing functions at the organization’s warehouse facility. This includes accountability for inbound and outbound documentation and communication with clients, as well as adherence to legislative, safety, and organizational policies and procedures.
The Customer Service Supervisor will accomplish effective logístical oversight through strong leadership and decision-making skills.
The supervisor will provide leadership in our customer service department to work with warehouse manager/ staff in customer service, billing, and other key duties for the operation.
The Customer Service Supervisor position is a support position to provide accurate, complete and timely information to all other departments in the company.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**
- Direct supervision of all customer service and shipping/receiving staff to ensure all daily functions are completed and that quality and production levels are met.
- Supervisory responsibilities include assisting with the interviewing and training of employees, training, assigning and directing work, performance evaluation, addressing complaints, resolving problems, disciplinary actions, and termination.
- Responsible for coordinating and supervising customer service activities such as billing, order processing, and customer support daily - to ensure timely delivery of service and effective response to customer requests and to guarantee that customers are treated in a courteous, professional manner.
- Ensures standard operating procedures and forms are up to date and used in complete accordance with requirements.
- Promotes good customer service relations through resolving service issues timely and effectively with both in-house associates and customer-direct interactions in a professional manner.
- Working knowledge of Windows Applications including Word, Office, Excel and Outlook
- Expertly navigate WMS system to troubleshoot customer issues
- Develop and/or enforce corporate policies regarding security and safety to maintain a safe working environment.
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies, including Company Motto and SOP’s
- Prioritize daily tasks in an effective manner to positively impact all other departments
- Pursue continuous improvement initiatives to drive increased productivity and service levels
**Requirements**:
- Skills to perform math to calculate quantities of items and accounting functions, use calculator and/or computer; communicate effectively, maintain effective working relationships with employees, the customer, and staff; evaluate schedules and meet deadlines; plan and organize activities.
- Understand and carry out oral and written instruction and maintain accurate and detailed records; work independently, make common sense decisions in routine and critical situations.
- Familiarity with WMS systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to maintain an upbeat and positive attitude, with a focus on teamwork. The ability to create and maintain positive relationships with both external customers and internal departments.
- Ability to learn quickly and a willingness to ask appropriate questions as needed.
- Previous work experience in a 3PL environment is helpful. Previous work experience in warehousing or logistics is a MUST.
- Must have 1-2 years related work experience in a Customer Service Supervisor role or similar position for a 3PL company.
- High school degree
**Job Type**: Fixed term contract
Contract length: 12 months
Pay: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
Work Location: In person
