Samsung Technical Support Specialist

6 days ago

Mississauga, Canada Premium Full time

**DESCRIPTION**

Premium Retail Services Canada is looking for a full-time Technical Support Specialist to join our ranks Working directly with our Samsung client, we are looking for someone well versed and experienced with telecommunications to provide first class support

**RESPONSIBILITIES**

Manage, develop and deliver product service training to Samsung and authorized service partners.
- Manage partnerships with authorized service partners to ensure compliance to service process, requirements, repair quality and guideline requirements set by HQ.
- Monitor Key Performance indicators and provide action plans to improve performance of the authorized Service partners.
- Provide product and service support to carrier post Sales teams.
- Monitor and report on post launch product returns to identify and track any abnormal returns and/or quality issues.
- Manage the distribution of service documentation (manuals, user guides, technical bulletins, etc.).
- Conduct service centre audits as required by Samsung policy.
- Generate reports for NAHQ and HQ as required.
- Provide exceptional customer satisfaction to internal and external customers.

**QUALIFICATIONS**
- Ability to conduct technical training one-on-one to in classroom environment.
- Highly self-motivated, articulate and analytically-minded.
- Excellent communication (verbal and written) and report-writing skills.
- Solid Computer knowledge to setup and operate mobile interface software and tools.
- Minimum 3-years technologist/electronics diploma.
- 2-3 years of work experience in testing, repair of wireless devices. Field trouble shooting experience will be a great asset.
- Flexibility in travel required (out of town and local visits to Service partner locations.
- Able to work independently with mínimal supervision.

**ABOUT US**

Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels.

When you work with Premium, you’re gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category**: Administration

**Position Type**: Full time

**Business Unit**: Marketing

**Salary Range**: $70,000.00 - $71,000.00

**Company**: Premium Retail Services (Canada), Inc.

**Req ID**: 3934

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