Operations Administrator

3 days ago

Kelowna, Canada HERITAGE OFFICE FURNISHINGS Full time

**Position Objectives**:

- Schedule and dispatch, create a daily schedule for the Interior field members.
- Day-to-day problem-solving contact for field members, redirect resources, and conduct status updates.
- Prepare service estimates as required and manage the status of open estimates.

**Responsibilities**:

- Receive internal schedule request forms daily and determine the scope of work
- Print Delivery Tickets and backup documentation as required
- Communicate regularly with field members and address any concerns before they become an issue
- Communicate with Operations Manager and Project Manager about orders required to be added to the next day
- Notify the Operations Manager of any special tools required if known
- Cross-reference returned delivery tickets and daily timesheets and follow up on missing paperwork
- Confirm the accurate completion of paperwork, including capturing hours and misc. costs for move management
- Coordinating move management requests with the Operations Manager to assist with quotes and schedules as needed
- Scheduling of all service and move request work orders received from the Administration Coordinator
- Maintain a working schedule for all the Operations team members on Hedberg.
- Redirect resources as needed throughout the day
- Be the front line of communication with Heritage Customers about their installation and delivery schedules
- Maintain direct communication daily with the Project Manager and provide timely updates on job status and schedule changes
- Miscellaneous tasks as assigned

**Qualifications**:

- Practical knowledge of Microsoft 365 (specifically Excel,) Word, and Outlook
- Working experience in delivering products to major commercial buildings throughout the Interior area.
- Ability to work independently and handle multiple tasks while being receptive to change
- Excellent organizational and time management skills
- Strong customer service and interpersonal skills

**Here is what you can expect from us**:

- Company-funded events (virtual and in-person)
- Opportunity for growth within the company
- Annual performance incentives are offered based on overall company objectives being met
- Extended health and dental benefits for you and your family
- Environmental initiatives, including recycling and compost programs
- A dynamic work environment with a great group of people
- Holiday Celebrations - Chance to win wide destination vacation or retreat
- Social monthly Fridays
- Free coffee at all times

**About Us**

Heritage Office Furnishings is the No. 1 supplier of office furnishings and related services focusing on corporate environments. Established in 1979, The Heritage Group has grown to become the largest full-service dealership in British Columbia, providing challenging and rewarding careers to over 200 employees in the areas of Sales, Administration, Warehousing, Distribution, and Installation. Our continued growth and success result from constantly focusing on customer satisfaction by listening to our customers and providing continuous, outstanding service.

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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