Service Advisor

2 days ago

Winnipeg, Canada Crown Auto Group Full time

**Service Advisor**

Winnipeg Honda

**Job Type**: Full-Time

**Qualifications**:

- Computer literate
- Service Advisor experience required
- Automotive experience required
- Customer Service experience an asset
- Excellent organizational, multi-tasking and time management expertise
- Good communication and interpersonal skills
- Customer-oriented, polite, courteous

**Benefits**:

- Industry leading dental, extended health, and vision coverage
- Long Term Disability and Life Insurance
- Fitness Membership Discounts

**Company Overview**: Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands.

**What you will do**:

- Obtain customer and vehicle information
- Review vehicle repair history and verify any needs for recalls
- Clearly report all vehicle symptoms as described by the customer, using specific descriptions
- Determine needed maintenance
- Promote the sales of labor, parts, and accessories
- Prepare a complete and accurate estimate of cost for labor and parts
- Assure that special orders parts are correct for repairs to a vehicle
- Handle customer inquiries
- Verify that the final invoice reconciles with the work performed on the R.O
- Notify all customers by telephone with additional required work and with total charges
- Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
- Oversee delivery of vehicles to the customer after their visit from the cashier
- Perform other duties as assigned by the Service Manager
- Update vehicle maintenance records
- Support and reinforce various dealership processes as they relate to the One-to-One Service Process

**CROWN AUTO GROUP** is an equal opportunity employer We are looking for great women and men of various ethnicities to diversify our workplace.

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