Regulatory Analyst

_Le français suit _

**Position**: REGULATORY ANALYST

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $70,000-80,000 (depending on experience and qualifications), excellent benefits provided.

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team-oriented.

**Your Role**:
As the **Regulatory Analyst,** you provide advice and support to staff and senior management in connection with regulatory work, interpreting and administering CRTC developed codes of conduct and the CCTS Procedural Code.

**Your Responsibilities**:

- Assist with and monitor regulatory proceedings, including drafting materials, reviewing parties’ materials, and participating in oral hearings
- Create and maintain guidelines for CCTS staff use in relation to the CRTC codes of conduct and the CCTS Procedural Code
- Support the updating of existing annotated guides and case studies and develop new ones as required
- Support liaisons with CRTC
- Manage disposition of service provider objections to CCTS accepting complaints that present challenging or novel issues that cannot be addressed by the Contact Centre
- Provide guidance to the PSP sign-up function in relation to regulatory requirement to join CCTS as may be required from time to time
- Assist with other duties that may be assigned from time to time
- You have post-secondary education especially in areas such as r**egulatory, public policy, or legal studies. LL.B or JD and Call to the Bar in a Canadian Jurisdiction** is an asset
- You have a minimum of 2 years’ experience with law and regulatory policy
- You have excellent **judgement and analytical skills**:

- You have exceptional **attention to detail** and **ability to work to a high degree of accuracy.**:

- You have good knowledge and experience of the Microsoft Office Suite
- You have previous experience working in **telecommunications or broadcast** industry, in **consumer and social policy and/or codes of conduct**:

- If you have experience drafting regulatory submissions - that would be an asset
- You are **bilingual in English and French**, with excellent written and oral communications skills

Are you someone enjoys policy and regulatory work, and who loves to keep up with this everchanging landscape? Do you also enjoy working with a dynamic team of professionals, and meet the qualifications listed above? If yes - we want to **hear from you**

**Important COVID-19 update**:
As a part of our ongoing commitment to the health and safety of our employees, and the community, the CCTS continues to closely follow guidance from local, provincial and federal public health authorities. At this time, all CCTS employees continue to work from home and will continue to do so until such time as it is deemed safe to return to the office. As a part of our ongoing commitment to the health and safety of our employees, and the community, the CCTS continues to closely follow guidance from local, provincial and federal public health authorities. We are planning for a Return to Office closer to the fall, however, we are returning on a hybrid-model schedule with significant flexibility for the individuals that work with us.
- **Rôle**: L’ANALYSTE DE LA RÉGLEMENATION

**Type d’emploi **: poste permanent à temps plein

**Fourchette salariale **: Fourchette salariale 70,000 $ - 80,000 $, salaire de départ en fonction de l’expérience, avec d’excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST fournit gratuitement et de façon impartiale des services aux Canadiens.

La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et t