Quality Improvement Lead

**Quality Improvement Lead**:
Competition #

6992

Job Title

Quality Improvement Lead

Department

Centre for Pre-Hospital Care

Status

Permanent

Work Type

Full-time

Affiliation

Non Union

Shift Assignment

Days

Bilingualism Required

No

Police Check Requirement

N/A

Site

Centre for Prehospital Care Non Union Non Management

Salary Information

$91,104.00 To $107,172.00/annum

Application Closing Date

January 8, 2025

**KEY FUNCTION**:
Develop, administer and evaluate quality improvement activities, congruent with Ministry of Health and Long Term Care (MOHLTC), Emergency Health Services Branch and the program guidelines, mission and vision.

**REPORTING**:
Under the general direction of the Manager, Trauma Services and Centre for Prehospital Care.

**DUTIES**:

- Develop provincial and regional quality improvement frameworks by integrating strategic quality planning processes and related actions into the program mandate.
- Investigate patient care and system variances and complaints with the intent to mitigate risk and improve performance at a system level.
- Monitor, evaluate and contribute to the improvement of delivery of patient care by paramedics, at a system level across North Eastern Ontario.
- Monitor trends in current literature and make evidence-based system improvement recommendations and plans.
- Lead and/or assist in the development of regional research, patient safety and quality improvement databases and participate in multi-site research.
- Perform complex analysis of clinical data in order to identify and determine causes of deficiencies and implement strategies for corrective action.
- Provide feedback to program leadership, provincial and regional stakeholders, and MOHLTC based on the information extrapolated from systems and escalate matters requiring further investigation.
- Establish and maintain an effective program complaint tracking and resolution process.
- Provide timely review of patient care documentation to ensure adherence to standards of practice.
- Provide reports to provincial and regional stakeholders, and MOHLTC on skills implementation that require performance threshold measurement (e.g. intubation success rates).
- Participate in the development and review of policies and procedures for the department.
- Maintain current and accurate information regarding all aspects of quality improvement initiatives and other system reports as required.
- Educate and promote health, safety and wellness in the work place.
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.

**QUALIFICATIONS**

**EDUCATION AND TRAINING**:

- Minimum of a three (3) year Bachelor's Degree in a Health Care, Education, or Business field, from an accredited university or equivalent experience.
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

**EXPERIENCE**:

- Minimum of two (2) years’ experience working in a leadership and quality assurance position within a health care environment.
- Recent clinical experience within the last five (5) years is preferred.
- Recent experience or training in a credentialed investigations process (i.e. CLEAR) is preferred.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Demonstrated excellent judgment and proven analytical skills.
- Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
- Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
- Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
- Demonstrated superior interpersonal and communication skills, both written and verbal.
- Effective time management and organizational skills with the ability to organize and prioritize as required.
- Demonstrated discretion and maturity when handling confidential information.
- Demonstrated commitment to the safety of co-workers and patients.

**PERSONAL SUITABILITY**:

- Proven ability to work independently and in a team environment.
- Demonstrated ability to perform with mínimal supervision; to prioritize duties.
- Demonstrated commitment to ongoing professional development.
- Demonstrated professionalism in dealing with confidential and sensitive issues.
- Demonstrated positive work record and excellent attendance record.
- Ability to meet the physical and sensory demands of the job.
- Ability to travel between local and Centre for Prehospital Care sites.
- Valid driver’s license with access to reliable vehicle.

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