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Sales and Production Coordinator

2 weeks ago

Dorval, Canada Van Pro Inc. Full time

**Principales responsabilités**:

- Identifier les besoins des clients, leur proposer des solutions d'aménagement et traiter leurs commandes en temps opportun.
- Accueillir les clients sans rendez-vous et leur fournir un service de qualité.
- Gérer les appels sortants, notamment appeler les clients pour fixer des rendez-vous ou les informer de l'état de leur commande.
- Gérer les appels entrants, y compris les appels des clients qui ont des questions ou des demandes.
- Contribuer à la satisfaction des clients en répondant rapidement aux courriels et en traitant les commandes par téléphone.
- Aider aux tâches de bureau quotidiennes.
- Gérer le traitement des commandes entre le département d'achat et de production.
- Gérer efficacement les horaires d'aménagement tout en garantissant la satisfaction du client.
- Communiquer avec les clients existants et potentiels pour générer des ventes.
- Collaborer avec le directeur et l'équipe des ventes en créant et en tenant à jour les rapports de vente de fin de mois et en identifiant des clients potentiels.

**Compétences et habiletés requises**:

- 2 ans d'expérience ou plus dans la vente interne, le service à la clientèle ou une fonction similaire.
- Bonne maîtrise de Microsoft Windows et Excel. La connaissance de QuickBooks et de PowerPoint est un atout.
- Bilinguisme tant l'orale que à l'écrit (français et anglais) et posséder de solides compétences en communication.
- Avoir une forte éthique de travail et démontrer un intérêt pour l'apprentissage et la réalisation de nouvelles ventes.
- Être capable d'assister à des conférences de formation à l'extérieur du bureau à certaines occasions.
- Être en mesure d'aider le directeur des ventes à accomplir toute tâche supplémentaire, selon les besoins.

**Responsibilities**:

- Identifying customers’ needs and providing them with upfitting solutions and processing their orders in a timely manner.
- Receiving walk-in customers and providing them with quality service.
- Managing outbound calls including calling customers to schedule appointments or to update them with their order status.
- Managing inbound calls including calls from customers who have questions or requests.
- Assisting with day-to-day office tasks.
- Managing orders processing between the purchasing and production departments.
- Managing the upfit schedules efficiently while ensuring customer satisfaction.
- Communicating with existing and potential customers to generate sales.
- Collaborating with the Sales Manager and the sales team by creating and maintaining month-end sales reports and generating business leads.

**Qualifications**:

- Minimum 2 years of experience in inside sales, customer service or similar role
- Proficiency in Microsoft Windows and Excel. Knowledge in QuickBooks and PowerPoint is an asset.
- Must be perfectly bilingual (French and English) and have strong communication skills.
- Having strong work ethics and demonstrating interest in learning and making new sales.
- Ability to attend training conferences offsite on some occasions.
- Must demonstrate the ability to assist the Sales Manager with any additional work as needed.
- Must be detail-oriented and strongly skilled in organization, problem-solving, customer service and multi-tasking.

**Salary**: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you perfectly bilingual? We are looking to hire someone who is fluent in both French and English

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person