Community Engagement

**Community Engagement & Communications Coordinator**:
**TERM**:Full
- Time - Permanent, CUPE 118**
**DEPARTMENT**: Administration
**WORK LOCATION**: Municipal Office (On-Site)
**HOURS OF WORK**: Monday - Friday, 8:00 AM to 4:30 PM, _evenings and weekends as_
- required_
**RATE OF PAY**: $36.89 per hour, _less 10% during probationary period, plus benefits_
**POSTING DATE**: October 30, 2025
**CLOSING DATE**:November 13, 2025**
**POSITION START DATE**: Immediately

**JOB SUMMARY**
The Community Engagement & Communications Coordinator plays a central role in fostering open, transparent, and responsive communication between the District of Ucluelet and the community it serves. Reporting to the Manager of Human Resources & Communications, this position supports strategic communications and public engagement across all departments, with a focus on enhancing service delivery and resident experience.

With a strong emphasis on customer service, this role ensures that residents, businesses, and stakeholders are well-informed and actively engaged, particularly in relation to planning, building, engineering, and other District initiatives. The Coordinator helps make complex municipal information accessible and actionable, enabling two-way dialogue that builds trust, promotes transparency, and supports informed community participation.

**Principal Responsibilities**:

- Public Communication & Customer Service
- Serve as a key point of contact for public inquiries related to key projects, and general municipal communications.
- Ensure communication materials meet high standards for plain language, accessibility, and visual clarity.
- Respond to public feedback with professionalism and care, working collaboratively with internal departments to address issues and concerns promptly.
- Maintain a service-forward tone in all public communications to reflect the District’s commitment to excellence in service delivery.

**Community Engagement & Outreach**

- Plan and execute inclusive engagement processes that support planning, development, infrastructure, emergency management and policy-related initiatives.
- Coordinate and attend open houses, surveys, pop-up events, meetings and online engagement to gather feedback and foster two-way dialogue.
- Build strong relationships with community groups, residents, and Indigenous Government Organizations to ensure diverse voices are heard and respected.
- Track participation and produce engagement summaries and reports to inform decision-making and policy development. Deliver/ present engagement summaries and reports as required.

**Communications**

- Under direction of the Manager, collaborate with departments to develop and implement communications initiatives aligned with Council priorities and operational goals.
- Prepare and distribute media releases, public notices, and emergency updates in coordination with the Manager.
- Support communication and emergency response messaging, ensuring accuracy, timeliness, and clarity.
- Liaise with Planning, Engineering, and Building departments to align communication milestones with project timelines.
- Develop public notices / content to ensure clarity and public understanding.
- Assist with internal communications as needed to ensure consistency across teams.

**Website & Content Coordination**

- Maintain and update District website content with a focus on usability, accessibility, and timeliness.
- Create content for social media and other digital platforms to highlight community programs, services, and infrastructure updates.
- Monitor online engagement metrics and public sentiment to guide content strategy and customer service improvements.
- Other related duties are required.

**Education, Work Experience, Required Qualifications**:

- Completion of a degree in Communications, Public Relations, Journalism, Public Administration, Urban Planning, or related field.
- Minimum 2 years of experience in a communications, public engagement, or customer service role, preferably in a municipal or public sector setting.
- A combination of education and experience may be considered.
- Proven ability to write and edit for a wide range of audiences and formats, with an emphasis on clarity, tone, and accuracy.
- Experience with public engagement best practices (e.g., IAP2) and community-based project planning.
- Familiarity with planning, building, and engineering processes is a strong asset.
- Skilled in digital platforms including website CMS, social media scheduling tools, graphic design software, and analytics dashboards.
- Strong interpersonal and conflict-resolution skills; able to respond to the public with empathy, professionalism, and diplomacy.
- Valid B.C. Driver’s License without restrictions.
- Subject to a clear criminal record check.

**Working Conditions**:

- Evening and weekend attendance at events and meetings as required.
- Office environment with computer use.
- Sitting for long periods of time.
- Minimal travel between recre