Employee Assistance Services

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

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The Intake Worker facilitates in-person or telephone intake and triage of clients based on established EA Centre policies and procedures, obtains complete client information and refers client crises or emergencies to clinical staff for immediate intervention. Alternating on-call duties with other staff in the evenings and on weekends is required.

DUTIES AND RESPONSIBILITIES
- Respects and protects client rights and confidentiality.
- Answers the access line for the EA Centre and routes incoming calls.
- Facilitates in-person or telephone intake and triage of clients based on established EA Centre policies and procedures:

- Obtains complete client information and assesses client affect and risk factors.
- Refers client crises or emergencies to clinical staff for immediate intervention; or responds to crisis calls when clinical staff are unavailable.
- Verifies subscriber eligibility for service; provides alternative referrals when an individual is ineligible for coverage.
- Assigns cases to appropriate EAP counsellor/resource using established referral criteria.
- Provides brief psychological care/emotional support to clients as appropriate.
- Acts as a brief support and catalyst; identifying needs and facilitating delivery of specialized EAP services such as Care Giver Support and Aboriginal Resource Coordinator Services and connecting clients to appropriate resources.
- Ensures clients are aware of and encouraged to access adjunct services such as My Good Health and other methods of service delivery along the e-service continuum.
- Responds to inquiries for workshops and CISD’s.
- Processes requests for critical incident debriefings or other organizational services and forwards to appropriate personnel.
- Responds to counsellor inquiries or requests for assistance in an appropriate and timely manner.
- Enters data into spreadsheets related to intake and other EAP processes.
- Periodically checks benefit status of EAP clients and advises counsellors of changes to coverage, subscriber eligibility, etc.
- Retrieves and follows up on routine after hours messages left with the EA Centre’s answering service.
- As assigned by Manager, Employee Assistance Services, performs incidental and routine clerical work such as typing, filing, etc.
- Assembles clinical forms packages for counsellor use.
- Provides coverage for other intake staff during designated breaks, absences, etc.
- Reports on activities and results to Manager, Employee Assistance Services, on a regular basis.
- Attends and participates in staff meetings.
- As approved by Manager, Employee Assistance Services, initiates such personal and professional development, as may be required, to remain effective in this position.
- Alternates on-call duties with other staff by carrying a pager and responding to afterhours calls.
- Provides back-up to other EA Centre staff, as required.
- Performs other related duties, as assigned.

**QUALIFICATIONS AND SKILLS**:

- Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
- Post-secondary degree in a counselling, health or human services discipline together with a minimum of