Community Outreach

**About Us**

Mara Home and Health Services Inc. is a trusted, community-centered provider of **home, health, and wellness care** across Manitoba.
We serve **women, elders, and vulnerable populations** through personalized, compassionate support delivered by dedicated healthcare and home support professionals.

Our services range from **Home Support and Companionship** to **Nursing, Foot Care, and Telehealth**, with outreach that extends into **Indigenous, senior, and rural communities**.

We are seeking a passionate **Community Outreach & Partnerships Coordinator** to strengthen relationships, expand Mara’s referral network, and increase awareness within care homes, hospitals, community agencies, and local organizations.

**Position Summary**

This role is responsible for **field and relationship-based growth** — connecting directly with community partners, families, and healthcare organizations to generate referrals, build trust, and convert inquiries into active clients.

The Outreach Coordinator will represent Mara at events, establish referral relationships, and ensure clients and families receive the personalized attention that defines Mara’s standard of care.

**Qualifications**
- Bachelor’s degree or diploma in Business, Marketing, Community Relations, or related field.
- Minimum **3-5 years of experience** in community outreach, healthcare relations, or business development.
- Experience in **home care, long-term care, or public health settings** preferred.
- Strong understanding of PHIA/PIPEDA privacy laws and client confidentiality.
- Exceptional communication and relationship-building skills.
- Cultural awareness and experience working with **Indigenous and diverse populations**.
- Proficient with CRM tools, Google Workspace, and virtual communication platforms.
- Must hold a valid driver’s license and be comfortable traveling within Manitoba for events and meetings.

**Core Competencies**
- Sales & Revenue Growth
- Relationship & Partnership Management
- Community Engagement & Public Relations
- Negotiation & Closing Skills
- Cultural Awareness & Sensitivity
- Client Experience & Retention
- Goal-Oriented Accountability

**What We Offer**
- Competitive hourly rate with **bonus incentives** based on partnership growth and referral outcomes.
- Remote work flexibility and mileage reimbursement for community travel.
- Supportive leadership team and collaborative workplace culture.
- Opportunities for professional development in healthcare relations, Indigenous partnerships, and outreach leadership.

**Key Responsibilities**

**Community Relationship Building**
- Build and nurture strong referral relationships with **Care Homes, Assisted Living and Retirement Residences, Clinics, Discharge Planners, Pharmacies, Indigenous Health Offices, Long-Term Care Facilities, Community Health Centres, and Social Service Agencies**.
- Conduct outreach visits, presentations, and check-ins with partners to share information about Mara’s Home and Health services.
- Serve as the **main liaison** between referral partners, families, and the Mara intake team.
- Develop community presence through sponsorships, collaborations, and health promotion initiatives.

**Client & Family Engagement**
- Coordinate and attend **in-home or virtual assessments** for private clients, working alongside nurse practitioners or care coordinators.
- Follow up with clients post-assessment to ensure satisfaction and continuity of care.
- Manage and track client inquiries, referrals, and relationships through Mara’s CRM system.
- Gather client feedback, testimonials, and success stories to inform marketing and operations.

**Community Events & Representation**
- Represent Mara at **community health fairs, senior events, Indigenous gatherings, and local conferences**.
- Organize and participate in **Mara-hosted events** such as foot care clinics, caregiver workshops, and women’s health days.
- Collaborate with the Marketing Strategist to ensure event materials, messaging, and follow-up systems are aligned.

**Collaboration**
- Work closely with the Marketing & Business Development Strategist to align sales efforts with campaigns and promotions.
- Provide on-the-ground feedback on market needs, competition, and community insights to guide marketing strategy.
- Support the collection of testimonials and community letters for use in proposals and campaigns.

**Job Type**: Part-time

Pay: $30.00-$35.00 per hour

Expected hours: 20 per week

**Benefits**:

- Extended health care
- Life insurance
- Work from home

**Education**:

- Bachelor's Degree (required)

**Experience**:

- community outreach, healthcare or business development: 3 years (required)
- home care, long-term care, or public health settings : 2 years (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3Y 1M5