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Community Outreach Counselor

3 weeks ago

Winnipeg, Canada Willow Place Inc Full time

**Community Outreach Counselor - Perching Services**

**JOB SUMMARY**

Responsible to the Executive Director and supervised by the Willow Place Clinical Supervisor, the Community Outreach Counselor is responsible for planning, implementing and evaluating programs designed to provide holistic services for individuals experiencing or using family violence/abuse. The community outreach counselor provides short-term individual and group counseling to non-residential clients within a drop-in setting and in collaboration with community stakeholders. The counselor maintains a current and broad network of community-based and public sector services and stays current with best and emerging practices in the field. The counselor provides immediate crisis stabilization services as well as short-term support to assist clients achieve stable housing, economic stability, positive community connections and healthy relationships within a drop-in setting.

**QUALIFICATIONS**:

- Undergraduate degree in the Human Services field such as a Bachelor of Social Work or an equivalent combination of education and experience. Completion of the Applied Counseling Certificate Program may be considered in combination with other related education and work experience.
- Demonstrated knowledge of family violence, gender-based violence, oppression and its impact on women, men and children.
- Demonstrated experience with the planning, implementation and evaluation of a new program model.
- Demonstrated understanding and experience with providing drop-in counselling services.
- Ability to incorporate current best practices in the field including harm reduction, strength based client-centered approaches and working with trauma.
- Minimum one year supervised counseling experience, including individual and group counseling.
- Excellent inter-personal communication, written communication and conflict resolution skills.
- Excellent problem solving, decision-making and analytical skills.
- Ability to work remotely with little supervision and under pressure in a stakeholder team environment and balance competing demands for time.
- Good time management and organizational skills.
- Excellent self-awareness, personal coping and self-care skills.
- Knowledge of community resources.
- Current Emergency First Aid and CPR Certificate.
- Current Non-Violent Crisis Intervention Certificate.
- Satisfactory Abuse Registry and Criminal Record Check.
- Must have a class 5 license and access to a vehicle with All Purpose Passenger Vehicle Insurance.

**Main Duties & Responsibilities**:
**COUNSELLING**:

- Provides short term, drop-in and outreach counselling services within the community in partnership with community stakeholders.
- Completes a structured comprehensive written intake and assessment for each client requesting services.
- Empowers clients to make informed choices by providing information, resources and opportunities to understand family and gender-based violence and by supporting them in developing and implementing a client-centered plan.
- Provides a progressive goal-oriented, holistic and multi-modality process for accomplishing goals, where appropriate.
- Reinforces or expands the problem-solving capacity of the client.
- Ensures each client has an up to date protection plan. The protection plan should include but not be limited to internet safety.
- Facilitates group counseling for outreach clients which may include staff, students and volunteers as co-facilitators.

**ADVOCACY**:

- Provides information regarding community supports and opportunities. Where necessary acts as a liaison, advocate, and referral agent with outside agencies to provide coordination of services for clients.
- Provides education and information on abuse to outside agencies to improve services to clients as required
- Maintains a broad and current network of community agencies and services and represents Willow Place in a professional manner.

**CLIENT RELATIONS**:

- Proactively creates a space of unconditional positive regard that allows clients a safe space to focus on their own mental, emotional, physical and spiritual well-being.
- Models healthy relationship behaviors in all interactions in the work environment.
- Competently, respectfully and appropriately deals with aggressive or inappropriate behaviors without personalizing the behavior.

**PROGRAMMING**:

- Develops and maintains the content, process and materials for group facilitation as needed.
- Provides 3 hours of unscheduled counselling time (drop-in) each week per location.
- Provides scheduled outreach counseling services at all locations.
- In conjunction with the Supervisor(s) and the Director, ensures program goals for each service area are current and measureable.
- Participates in reviewing, revising and developing program components to enhance client service with the Supervisor(s) and the Director.
- Works collaboratively with the stakeholders to ensure that programming meets the needs of the com