Program Supervisor

**Make a Meaningful Impact in the Lives of Children & Youth**

**Who We Are**

At CarePros, we are a leading Children’s Services Agency dedicated to providing Trauma-Informed Personalized Community Care and Agency Foster Care placements for children and youth with complex medical and behavioral needs. Our focus is on cultural connection, family reunification, and helping youth with disabilities transition into adulthood.

As a highly awarded organization, we take pride in our commitment to excellence:

- 2024 ASTech Award for Change Maker: Company
- 2024 Social Impact ScaleUp of the Year
- 2021-2024 The Globe and Mail Canada’s Top Growing Companies
- 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
- 2021 Canada's Safest Employer Awards
- 2020 Diversity Award of Distinction from Alberta Chambers of Commerce

**Your Opportunity**

Are you passionate about making a lasting impact in the lives of children and youth? Join CarePros as a **Program Supervisor**where you'll lead, mentor, and support a team of Child and Youth Care Workers (CYCWs) while working onsite in one of our programs in the Edmonton area. We have two full-time permanent roles available.

This position is hands-on, contributing to ratio while ensuring exceptional care, safety, and developmental support for children and youth. You will lead by example, collaborating with families, caregivers, and multidisciplinary teams to create a nurturing environment for those we serve.

If you’re craving a meaningful leadership opportunity, where compassion meets purpose, this is your chance to be the difference in a child’s life

**What You’ll Be Doing**
- Provide leadership and mentorship to CYCWs, ensuring they deliver high-quality, trauma-informed care
- Support program operations, including staffing, scheduling, and workflow organization
- Deliver direct care by actively working on-site with children and youth
- Monitor performance and provide coaching to enhance team effectiveness
- Complete Critical Incident Reports and ensure compliance with policies
- Liaise with stakeholders, including Children’s Services, FSCD, and PDD, to coordinate care and support services
- Collaborate with internal departments (People & Culture, Finance, Communications) to ensure operational success
- Provide on-call support as needed to maintain smooth program operations

**Hours of Work & Rotation**

Shift: 7:30 AM - 3:30 PM
Rotation: 6 days on, 3 days off
Flexibility: Must be available for on-call support in the evenings and weekends

**Who You Are**

You are a passionate, dedicated leader with a strong background in children's services and a deep understanding of trauma-informed care. You bring both experience and empathy, fostering an environment where children and youth can thrive.

**Key Skills & Qualifications**
- 3 years of hands-on experience providing direct care to children and youth with developmental disabilities and/or mental health concerns
- ⁠Post-secondary degree or diploma in human services (Child and Youth Care or Social Work)
- 2 years of experience in a supervisory or management role within front-line care
- 2 years of experience working with Children’s Services, FSCD, or PDD
- Strong knowledge of mental wellness, CPR/First Aid, and home care best practices
- Excellent communication and leadership skills to mentor staff and collaborate with stakeholders
- Ability to manage critical incidents, scheduling, and team performance effectively
- A high level of self-motivation, problem-solving skills, and adaptability

**Additional Requirements**
- Class 5 Alberta Driver’s License + valid vehicle insurance & a clear Alberta 10 year Driver’s Abstract
- Valid Standard First Aid & CPR Level C + AED
- Clear Police Information Check (Vulnerable Sector) - within last 3 months
- Intervention Record Check - within last 3 months

**Bonus Qualifications (Assets, but not required)**
- Trauma-Informed Care
- Suicide Prevention
- Mental Health First Aid
- Brain Story Certification

**What We Offer**
- Competitive Salary
- Group RRSP matching after one year of full-time employment
- Comprehensive Benefits Package (Health, Dental, Vision, Employee and Family Assistance Program & more)
- Work-Life Balance with a structured 6-on/3-off rotation
- Diverse, inclusive, and collaborative work environment
- Paid Training & Career Development Opportunities

At CarePros, you are more than just an employee — you’re part of a team that truly makes a difference.

**Join Our Team Today**

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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