Customer Service Representative

2 weeks ago

Midland, Canada The Water Store Midland Full time

Join Our Team as a Customer Support Specialist at The Water Store Midland

Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and making people smile? If so, we want YOU to join our team

*NOTE: This is a work contract to fill in for a current employee that's going on leave. There is a possibility of employment beyond the original contract, but it's not guaranteed.

**Position**: Customer Success Specialist
**Location**: 1004 King St, Midland ON L4R 0B8
**Type**: Full-time

**About Us**: At The Water Store Midland, we are dedicated to providing high-quality home water filtration systems that ensure clean, safe, and great-tasting water for families. Our commitment to excellence extends beyond our products to the exceptional service we provide to our customers.

**Role Overview**: As a Customer Support Specialist, you will be the friendly face and knowledgeable voice of The Water Store. You will assist customers with their inquiries, guide them through our range of products, and ensure they have a seamless and satisfying experience from start to finish.

**Key Responsibilities**:

- Greet and assist customers in the store with a warm and friendly attitude.
- Using our point of sale system/cash register for customers purchases
- Answer in-store and e-commerce customer questions about our water filtration systems and services.
- Conduct water tests for online and in-store customers
- Help customers choose the right filtration system for their needs.
- Provide after-sales support, including troubleshooting and resolving issues.
- Supporting staff with Pick and pack e-commerce orders
- Maintain up-to-date knowledge of our products and industry trends.
- Handle customer feedback and work towards continuous improvement.
- Collaborate with team members to ensure a smooth customer experience.

**Qualifications**:

- Strong interpersonal and communication skills.
- A genuine passion for helping people and solving problems.
- Prior experience in customer service.
- Basic knowledge of water filtration systems is a plus (training will be provided).
- Ability to work in a fast-paced environment.
- Positive attitude and a willingness to learn.

**Why Join Us?**
- Competitive salary.
- Comprehensive training and development opportunities.
- Friendly and supportive team environment.
- Opportunity to make a real difference in customers' lives.

**Job Types**: Full-time, Fixed term contract
Contract length: 12-18 months

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Midland, ON L4R 0B8 (preferred)

Work Location: In person

Application deadline: 2025-05-14

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