Operations Specialist

**Company Description** Be a part of something different**

We may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and we’re on a mission to _improve lives_ and _strengthen communities_. We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six branches across Niagara and Haldimand.

At PenFinancial, our people are our greatest asset and our values speak for themselves**:accountability, passion, integrity, respect, and knowledge**. More than a poster on the wall, our values guide everything we do. They’re values we live every single day - where everyone has a voice and where we listen. Just ask someone who works here to see what they think, and check out our latest annual report to see what we’ve been up to.

We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. Combine that with our commitment to contributing to the wellbeing of our employees through competitive benefits programs, wellness days and allowances for education, and it’s no surprise that our employee engagement scores are consistently so strong.

**Our commitment to community**

We live our brand from the inside out, and our Truly Local Commitment starts with our employees. We support an inclusive, diverse, and caring internal culture. We encourage our employees to give back to the causes that are meaningful to them and their families by providing opportunities to volunteer and represent our truly local credit union through our Truly Local Ambassador program. And, we also commit to investing a portion of our profits directly back into our local communities.

We are a proud Certified B Corporation committed to doing business for good, and we choose 100% renewable energy with Bullfrog Power to support environmental sustainability.

Perform complex, as well as, confidential functions to support overall Credit Union operations including but not limited to Estate administration, POA, Administration, Seized Account administration and complex T5 transactions relating to all Registered products. Creating and generating reports and a comprehensive understanding of systems and processes necessary to maintain accounting and audit functions. This position will provide operations expertise in all areas to recommend best practices, enhanced processes and improved efficiencies.

**Differentiating Accountabilities**:

- Act as the Liaise with Canada Revenue Agency (CRA) and Concentra. Prepare month end, year-end and annual remittances and reconciliation. Liaise with CRA and Concentra including but not limited to T5s, NR4 non-residence reporting, T4 RSP, T4 RIF, T4FHSA, T4A (TFSA). Administer and control the designated reps for Concentra and provide update information to assist branch representatives.
- Administration of investment portfolio, consisting of reviewing, preparing, training and documentation of specific complex registered and non-registered products including GIC, TFSA, RRSP, RRIF, RESP, RDSP, FHSA, and LIF/LIRA/LRSP. Reviewing and maintaining control of reports relating to the various outlined products. Setting up of auto transfers and depletion lists associated with RRIF registered products. Maintain and control reject reports and process corrections as necessary. Review, approve, and process locked-in contracts while ensuring legislative requirements are satisfied. Process early redemption requests as necessary.
- Review and monitor ongoing reporting of the RRSP to RRIF portfolio including processing transactions and providing guidance to staff as necessary.
- Process all transfers of investment products to and from external financial institutions, ensuring accuracy and timely completion of both inbound and outbound transfer requests while ensuring compliance with relevant policies and procedures.
- Provide backup support as required in the administration of Deceased and Estate Accounts, assisting with documentation review and analysis, and supporting the Estate Specialists and branches as needed.
- Act as the Subject Matter Expert on reviewing and validating the Will and POA documents, and providing guidance and training to the branches.
- Review and provide ongoing monitoring of the administration of Seized Accounts and execution of payments providing communication with branches and other parties.
- Oversee the administration and maintenance of the Investment Shares portfolio, including the annual issuance of dividends, daily processing of purchase and redemption requests, accurate posting of all transactions, and ensuring compliance with relevant policies and procedures.
- Providing assistance in the maintenance of CUMIS insurance products and balancing of report with third party providers.
- Perform other assigned responsibilities.

**Qualifications**
- College of university degree relating to financial