Lawyer Support Representative

**Location**:Vancouver, BC

**Status**:Permanent, Full-Time

**Affiliation**:British Columbia General Employees’ Union

**Salary range**:Job Class 10 (Market Adjusted) ($56,845 - $ 64,857)

**Competition #**:B049-25

**Application Deadline**:January 2, 2026

**VALUES STATEMENT**:
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

We are seeking a **Lawyer Support Representative** to join our team.

**The Opportunity**

As a Lawyer Support Representative, your primary function is to represent the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

Key accountabilities include, but aren't limited to:

- Using extensive knowledge of LABC Tariffs, policies and procedures, review, assess and use discretion to approve, or deny unusual invoices in Client Information System (CIS) and requests to bill in excess of contract tariff item maximums submitted by legal aid lawyers for fees and or disbursements across all areas of law;
- Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyers contract and that the sequence of services billed fit within the structure of the justice systems court processes;
- Assess invoices by reviewing previous and/or related invoices, as well as related authorizations, related billing rules and processes, service requests, service assessments, contracts, notes and supporting documents;
- Provide support to lawyers using Lawyer Portal, including updating profile information, invoicing, authorizations, payments, contracts and resources functions;
- Troubleshoot technical issues in the Lawyer Portal, liaise with the IT department when necessary;
- Provide information on a range of topics including: interpretation of complex tariff billing rules and entitlements for legal services or expenses, inquiries about policies and procedures, status of authorizations or payments, LABC client contract service restrictions;
- Schedule and provide extensive one on one onboarding meetings with new legal aid lawyers including review of functions in the lawyer portal, reviewing all sections of the LABC tariffs, billing policies, the LABC contact list, payment expectations and document in CIS the lawyer’s practice set up and legal experience;
- Attend department meetings, present billing problems with solutions for consideration;
- Draft correspondence;
- Assist and provide information for lawyer recruitment and retention strategies;
- Liaise with referring offices, local agents and other internal departments;
- Perform other related duties as required

**Who We Are**

Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focu