Supervisor/ Customer Service Representative/ Party

3 days ago

Kitchener, Canada FUNVILLA Full time

Funvilla® is a fast paced and demanding working environment providing a service to the public Monday to Sunday. Therefore enthusiasm, good communication and flexibility are all important aspects of the job. The role of the Customer Service/Receptionist is to deliver high quality customer service in all areas of the park to ensure that all customers and participants have an enjoyable and safe experience. The Customer Service/Receptionist will take direction from management in carrying out delegated tasks and adopt a leadership role in areas assigned to him/her as required.

DUTIES & RESPONSIBILITIES: FRONT DESK/RECEPTION/PARTY HOST

1. Ensure that all customers feel welcome and are given responsive, friendly and courteous service always.

2. Efficiently check in customers ensuring that waivers have been completed fully (online or paper), allocate relevant color-coded wristbands and compulsory grip socks.

3. Provide necessary park information at customer’s request e.g. opening times, prices, safety information, information on services we offer i.e. Little JUMP, JUMP Fit, Birthday Parties etc.

4. Ensure the reception area is always kept clean & tidy.

5. Conduct regular grip sock replenishment.

6. Answer telephone calls promptly.

7- Host birthday parties as per Funvilla guidelines.

8-Provide best party experience during party hosting by providing exceptional customer service during the party and clean up room once party is over.

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Work remotely
- No

**Job Types**: Full-time, Part-time, Casual

**Salary**: $15.00-$18.00 per hour

**Salary**: $16.00-$17.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- management: 2 years (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person

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