Underwriting Assistant

Job ID : 6407
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving Regional Processing Center’s (RPC) service targets, by proactively and consistently working through Commercial Business requests from a service que within your assigned location, and will also help to support the remainder of the Ontario and Atlantic regions as required, based on business needs. You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Regional Underwriting teams. Also supporting a once and done environment and completing tasks in designated timeframes.

**What can you expect in this role?**
- Underwriting Assistant is an entry level processing role within the Regional Processing Center. Within this role you will begin to understand the underwriting processes and familiarize yourself with our guidelines and workflow in order to support completion of a variety of tasks.
- Working closely with the Underwriters and Technical Processing teams, ensuring work is accurately and fully completed
- Contributing to achieving defined Service Level Agreements and Operating Level Agreements
- Meeting quality and production expectations on a regular basis
- Data entry into our policy systems, including some manual coding of off-system policies
- Order required reports on policies
- Help out with general office and other duties as required

**What do you bring to the role?**
- Completed high school diploma
- Any relevant work experience is an asset, but not necessary
- Professional, friendly, and courteous in all interactions, both within the company and our broker partners
- Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks
- Perform well in a busy environment and remain calm under pressure
- Courteous and positive interactions with other team members and our Broker partners in all forms of communication
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
- Strong organizational and time management skills
- Strong attention to detail, ensuring accuracy on transactions handled
- Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset
- Bilingual, written and spoken (French and English), will be considered an asset

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid