Project Manager

Reporting to the Branch Manager, the Project Manager/Estimator will be responsible for managing all aspects of the project including obtaining quotes from sub
- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. They will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The Project Manager/Estimator will work closely with the organization to ensure feasibility and costing of projects are within company targets.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Project Management

Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received

Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses

Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement

Confirm deductibles with the client and obtain payment prior to starting repairs

Manage all components of projects while ensuring customer satisfaction through a timely restoration processes

Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants

Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin

Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues

Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients

Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.

Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates

Prepare and maintain timely and accurate documentation, reports and other materials

Track and review sub-trade quotes, estimates, changes and requests for payment

Communications

Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site

Establish effective onsite communications and progress reporting processes with sub-trades and clients

Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible

General

Attend scheduled production meetings

Participate in ‘on-call’ rotations

Keep management abreast of any concerns or opportunities

Attend industry events as required

Mediate and resolve disputes and code issues

Ensure compliance with health and safety and reporting requirements

Maintain professional conduct and appearance in all client facing activities

Ensure high standards of workmanship and efficiency

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies

Adherence to all company workplace policies

Attend courses and seminars as required by management

Obtain certifications as required by management

Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to read blueprints, schematics, field drawings and plans

A solid understanding of all construction trades and construction techniques

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines

Demonstrated success in project delivery and execution of project management methods

Strong management, delegation, planning and leadership skills

Highly effective negotiation, diplomatic and conflict resolutions skills

Excellent facilitation o