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Sales Representative

3 weeks ago

Mississauga, Canada Synergy IT Solutions Inc Full time

**About Us**

Synergy IT is a trusted technology partner, delivering cutting-edge IT solutions and AI-enabled services to businesses across diverse industries. With a strong foundation in managed services and enterprise SharePoint environments, we're also pioneering AI-driven tools that are transforming digital workplaces. If you're passionate about client relationships, technology, and helping businesses grow, we want to hear from you.

**Position Summary**

We’re looking for a **Client Account Manager** to join our growing team. This role is ideal for someone who is customer-focused, organized, and thrives in a fast-paced tech environment. You will act as the primary point of contact for our clients, ensuring they receive exceptional service, value, and support while identifying opportunities for growth.

**Key Responsibilities**
- Serve as the main liaison between clients and internal technical teams
- Build and maintain strong, long-term client relationships
- Understand client needs and align our services to meet their goals
- Prepare and present service reviews, proposals, and performance reports
- Manage renewals, upsell opportunities, and strategic account planning
- Coordinate onboarding, support, and service delivery with internal teams
- Monitor client satisfaction and proactively resolve issues
- Stay informed about our service offerings, emerging tech, and industry trends

**Qualifications**
- 3+ years of experience in account management, client success, or IT service delivery
- Strong interpersonal and communication skills
- Proven ability to manage multiple accounts/projects simultaneously
- Experience in the IT sector (MSP, cloud, AI, or SharePoint a plus)
- Tech-savvy with a good understanding of IT services and solutions
- CRM or PSA tool experience preferred (e.g., ConnectWise, Salesforce)
- Self-starter with a strategic mindset and results-driven approach

**What We Offer**
- Competitive salary + performance-based incentives
- Opportunities for professional development
- Be part of an innovative team working on AI and emerging technologies
- Supportive company culture that values innovation, integrity, and collaboration

Work Location: In person