A/r Customer Service Reconciliation Specialist

**About Johnvince Foods**

Johnvince Foods is a proudly Canadian leading business with over 50 years of experience in processing, manufacturing, and distributing bulk and packaged food products across North America. We offer a wide range of nut products, confections, and other food items that include some of the most recognizable household brands, such as **Planters Peanuts**. Our commitment to excellence has earned us recognition as a Platinum member of Canada’s 50 Best Managed Companies for over 10 years.

**The Role**

The **A/R Customer Service Reconciliation Specialist** role will review deductions on the assigned accounts and resolve the issues on a timely basis according to established company policies and procedures in a team environment to achieve individual and departmental objectives. It is clearly understood that the function of this job will be performed within the context of fiduciary responsibilities.

**Your Impact**
- Effectively organizes and maintains the files and records on customer deduction issues and prepare spreadsheets when necessary.
- Prioritizes the deduction documentation received from Collectors and the Cash Application Desk.
- Provides timely information to the appropriate JVF internal staff, A/R Manager included, about customer deduction issues, and document same for follow-up.
- Organizes and prioritizes the documentation received from the Cash Application Desk and Collectors on deductions.
- Keeps the “A/R OPEN ITEMS INQUIRY” section of customer accounts updated with important key information about the claims.
- Keeps monthly track of the assigned A/R customer accounts’ open deductions in the portfolio.
- Signs out all original billing documents taken from the Invoice File Rooms.
- Ensures that all required approvals are in place before a Credit Note is issued or the documentation forwarded for a Credit Adjustment.
- Responsible for ensuring that the correct code is used to “Affect” or “Not Affect” Inventory.
- Ensures that full and appropriate explanatory notes /comments are keyed on each Credit Note.
- Gives priority to cancellations and re-billings.
- Responsible to ensure that Credit Notes for EDI partners are done in the correct format.
- Ensures that a Denied Letters for full or partial deduction not approved for credit is handled according to SOP’s.
- Be prepared to provide answers for the open deductions that are Over 90 Days in the assigned portfolio.
- Prepare cheque requisitions with supporting documentation for assigned accounts / customers.
- Compile reports as required.
- Works safely and follows legislated and established safe work procedures and practices.
- Other duties as assigned in adherence to the JVF GMP policies.

**About You**
- You have 3 years of relevant experience and working knowledge of Microsoft Suite.
- Genuine passion for continuous learning and development
- Excellent communication, collaboration, and interpersonal skills, along with the ability to think strategically, analyze data, and make data-driven decisions.
- Ability and willingness to travel as needed.
- Bachelor’s Degree or equivalent in accounting

**Here’s why you should join the Johnvince Foods team**:

- Impact and growth. You will have the opportunity to develop your own career path with support from your manager and the HR team.
- Competitive salary and comprehensive benefits package for you and your family - offering medical, dental, vision and more.
- Our great employees who truly transform our mission into a reality We have been recognized as a Platinum member of Canada’s 50 Best Managed Companies for over 10 years.