Insurance Claims Adjuster

**Job Description**:
**JOB TITLE**:Insurance Claims Adjuster

**DEPARTMENT**:Legislative Services

**POSTING NUMBER**:106867

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35-hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:12

**SALARY RANGE: 1**ST** STEP**:$93,311.40 per annum

**2**ND** STEP**:$98,243.60 per annum

**JOB RATE**:$103,430.60 per annum

**JOB TYPE**:Union

**POSTING DATE**:August 5, 2025

**CLOSING DATE**:August 18, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Risk & Insurance, perform investigations of claims made against the City that are within the self-insured portion of the City’s insurance coverage, including interviewing the claimant and any witnesses, consulting with police, obtaining hospital/medical records; inspecting property damage to determine extent of the City’s liability; and negotiating with claimants for successful settlement of the claim. Provides guidance and direction to Insurance Claims Analyst and Insurance Claims Coordinator.
- Conduct and oversee investigations to reported claims for the purpose of prompt and equitable settlement of claims within prescribed authority.
- Analysis of all pertinent information and evidence from doctors, employers, health service providers, solicitors and other relevant sources.
- Consult with the public and their solicitors, police and insurance professionals regarding liability on behalf of the City of Brampton.
- Gather and analyze data collected on investigation and prepare reports with recommendations.
- Liaise and consult with internal and external legal staff, with external claims adjuster and risk management professionals.
- Participate in legal proceedings, hearings, mediations, arbitrations, discoveries, inquests and trials including testifying, if necessary.
- Review policies, administrative practices and procedures and make appropriate recommendations to improve implementation of claims practices, delivery of service, efficiency and cost effectiveness.
- Assist in providing advice on risk management and insurance issues throughout the City including assisting in the development and presentation of claims investigative training sessions.
- Additional similar and related duties as assigned.

**SELECTION CRITERIA**:
**EDUCATION**:

- Equivalent to University Graduation with additional specialized courses (Degree in Business Administration, Public Administration or equivalent).

**EXPERIENCE**:

- Over four years, up to including 8 years claims examining experience, preferably in a municipal environment.

**REQUIRED LICENCE CERTIFICATION**:

- Must possess a Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation.

**OTHER SKILLS AND ASSETS**:

- Comprehensive knowledge of tort litigation and working knowledge of the current laws and regulations pertaining to insurance claims management.
- Solid knowledge of the insurance industry and claims practices.
- Good understanding of risk management fundamentals.
- Must be computer literate.
- Demonstrated analytical, strategic decision-making and negotiation skills necessary to value and settle claims.
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
- Ability to work independently and as part of a team.
- Demonstrated proficiency in oral and written communication skills.

- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process may be completed with video conference technology.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

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