Job Id #30435: Manager, Strategy and Continuous

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason - **Job ID #30435: Manager, Strategy and Continuous Improvement**: - **Union**: Non-Union - **Job Description ID #: A12727**: **SUMMARY OF DUTIES** Reporting to the Director Strategic Initiatives, Healthy & Safe Communities, the Manager, Strategic Initiatives will assume lead accountability for prioritized, projects and opportunities within the department. Responsible for developing and managing programs and processes at the departmental level including: business planning and associated processes, continuous improvement, performance measurement, quality management as well as a robust department wide operational planning. Provide leadership and direction to the team of continuous quality improvement senior project managers and ensure a focus on continuous improvement initiatives. Assume overall responsibility for the strategic management, planning, development, and evaluation of the team. **RESPONSIBILITIES** - Works with the Director, Strategic Initiatives Healthy & Safe Communities to provide strategic leadership and direction ensuring alignment of the division with Council Priorities departmental goals, targets and the Corporate mission, vision, values and strategic plan. - Maintains accountability for establishing and achieving divisional goals that are delivered, consistent with the approved approach to Integrated Human Services and objectives through the effective and efficient use of financial and staff resources. Uses a "best practice" approach in developing and delivering quality services in a timely and cost-effective manner. - Works with the Directors in the Healthy and Safe Communities Department to identify and manage human resource requirements necessary to plan and implement the programs and services within the divisions to ensure they are delivered consistently with the approved approach to Integrated Human Services. - Works collaboratively across Divisions to anticipate and respond to needs with the goal of providing exceptional service, achieving administrative excellence and efficiency, effective financial stewardship and to support an empowered and engaged work force. - Leads the development, implementation and management of business and operational planning processes within Healthy and Safe Communities through the Directors and divisional leadership teams. - Facilitates policy and program development decisions in community services mandates, legislative requirements, identifies community needs and the department's and Corporation's Strategic Plans. - Identifies requirements necessary to plan and implement mandated programs and services, including policy interpretation and analysis, research, program and policy development and pilot projects as deemed appropriate. - Recommends broad policies and long-range strategies in the delivery of services to meet provincially mandated goals and objectives for the Divisions. - Makes recommendations to the Director on services, policies and programs while striving to continuously improve processes and identify opportunities for cost-reduction. - Provides leadership and takes an advisory role to the team of continuous quality improvement senior projects managers in strategic projects and continuous improvement initiatives, business case development and departmental business planning. - Leads the development, implementation and management of a department wide continuous improvement program by providing support and guidance to process owners and departmental management through the identification of improvement-oriented initiatives and undertaking projects. - Provides leadership and facilitates staff development in the utilization of problem solving and priority setting tools. - Establishes justification for continuous improvement efforts and link to Divisional Operational Plan objectives, Departmental Business Plan objectives, and the City’s Strategic Plan. - Prepares and presents reports on efficiency and effectiveness activities and plans to Council and senior levels of staff. - Maintains appropriate documentation which clearly illustrates project progress and success at completion. - Participates in medium to large-sized strategic projects. Analyzes, re-engineers and implements streamlined business processes. - Coordinates and manages projects effectively and ensures they are delivered on time, on budget, and to agreed quality standards. - Identifies and mitig