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Assistant Store Manager
3 hours ago
Are you someone who loves making connections with people, helping them find what they want, and developing relationships that last? This is an opportunity to join a team whose mission is to improve the health of their customers and their community.
Heart Pharmacy in Cadboro Bay Village is looking for an Assistant Manager to work with our Store Manager in ensuring the effective day-to-day operations of the front store. You will be responsible for maintaining our award-winning customer service standards, ensuring our shelves are stocked and ever-changing with new and exciting products. If you are looking for a job that keeps you busy, on your feet, and meeting new people every day - this is the perfect fit for you.
**Key responsibilities and essential job functions include**:
Communicates clearly, concisely and accurately in order to ensure effective store operations
Contributes to a positive team environment by recognizing changes in team morale and performance and communicating them to the store manager
Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Heart Pharmacy. Maintains and models a calm demeanor during periods of high volume or unusual events
Continues to keep store operating to standard and sets a positive example for the team
Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located
Models a customer comes first attitude, delivers legendary customer service, and supervises the team to ensure they are delivering legendary customer service
Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
Acts as a coach and mentor to the team by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
Assist the store manager with staffing, act as a point of contact for the staff to field questions and issues away from the store manager
Follows operational policies and procedures, including those for cash handling and safety and security, to ensure safety of all during each shift
Store ordering; keeping up-to-date on new product
Merchandising, feature displays, and plan-o-grams (as time allows)
Maintaining standards of cleanliness and functionality
Maintenance of inventory like promotions, counts, holes, POS maintenance related to inventory, processing returns + transfers of stock; expireds and write-offs, etc.
Skills and Abilities
Progressively responsible retail experience
Customer service experience in a retail environment
Experience in directing the work of others
Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
Knowledge of the retail environment
Strong interpersonal and effective communication skills
Strong problem-solving skills
Team-building skills
Ability to work in a fast-paced and changing environment
