Air Ticketing Specialist

1 week ago

Vancouver, Canada Red Label Vacations Full time

The Air team is looking for an experienced Travel Ticketing Specialist who excels in a fast-paced working environment and has proven multi-tasking skills. Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel. As part of the Air team, you will be given the opportunity to work with travel consultants in all divisions of Merit to support and improve overall productivity.

**EXPERIENCE REQUIRED**
- Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares.
- Ability to work under pressure and effectively multi-task, while maintaining professional rapport with customers and co-workers
- Experience in GDS airfare ticketing
- Highly detail oriented and has strong customer service skills
- Decisive and ability to work independently
- Superior written and verbal communication skills
- Proficiency in Microsoft Office
- Working knowledge of AMADEUS is considered an asset

**DUTIES & RESPONSIBILITIES**:

- Responsible for manual quoting published and net rates from airline contracts
- Extremely knowledgeable and proper use of airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides and industry contacts
- Issue tickets, manual ticket exchanges, ATC ticket exchanges, schedule ticket exchanges, process refunds
- Remains informed of all airline rules and regulations and current affairs
- Communicates information to clients and selling agents accurately and appropriately

**CORE COMPETENCIES NECESSARY FOR THE SUCCESSFUL PERFORMANCE OF THIS POSITION**
- Customer service excellence/orientation
- Excellent professional communication skills both written and oral
- Highly organized, able to meet deadlines and work under pressure
- Ability to research and use critical thinking and problem-solving skills when working independently
- Excellent work ethic and time management skills
- Proven active listening and attention to detail
- Adaptable and able to keep up with organizational change

**WORKING CONDITIONS**:

- Home Office/Office environment.
- Networking functions (trade shows, conferences, industry related events)
- Must be available to work rotation shifts, including weekends.

**HOURS OF OPERATION**:
Monday to Friday - 10:00 a.m. to 9:00 p.m. (EST)

Saturday - 10:00 a.m. to 6:00 p.m. (EST)

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- ticketing: 2 years (preferred)
- Amadeus: 2 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Vancouver, BC

  • Air Conditioning Technician

    6 days ago

    Metro Vancouver Regional District, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time

    **Join One of BC’s Most Trusted Home Service Brands!** Milani Plumbing, Heating & Air Conditioning has been serving the Lower Mainland for over 65 years. We’ve grown from one man and a dream to over 120 service trucks and more than 200 team members—all committed to delivering top-quality service with honesty and integrity. We’re now hiring...

  • Air Travel Consultant

    1 week ago

    Vancouver, Canada Skyland Travel Inc. Full time

    Air Travel Consultant in Vancouver, BC - Full-time, hybrid work possible after full training - Language: English and Japanese Skyland Travel Inc., a niche travel agency that specializes in the local Japanese market is looking for an experienced travel consultant. Due to the nature of the clientele served, the ability to speak fluent Japanese is...

  • Customer Service Learning Specialist

    4 days ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Being part of Air Canada is to become part of an iconic Canadian symbol. Recently ranked the best Airline...

  • Senior Air Quality Engineer

    2 days ago

    Vancouver, British Columbia, Canada GHD Full time

    Job DescriptionThere's no pledge more important than the one we make to look after our environment, and we're committed to helping you do exactly that.Join us as we strive to ensure a sustainable future for our communities and the world we live in. Become part of our global network of skilled engineers, scientists, auditors, planners and environmental...

  • Concierge

    1 week ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The position is located at the Vancouver Aiport. Permanent full-time employment is 40 hours per week and...

  • Corporate Travel Specialist

    1 week ago

    Vancouver, Canada FCM Full time

    **Job no**: 512565 **Brand**: FCM **Work type**: Full time **Location**: British Columbia **Categories**: Corporate & Group Travel **Corporate Travel Specialist - Vancouver, BC** This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role,...

  • Bartender - Air Canada Signature Suite

    2 weeks ago

    Vancouver, Canada Plaza Premium Lounge Full time

    About Plaza Premium Group: As part of Plaza Premium Group family, you will be an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude will be part of our collective goals in enhancing the airport experience for all travelers. Plaza Premium Group is proud managing partners with the...

  • Bartender - Air Canada Signature Suite

    1 week ago

    Vancouver, Canada Plaza Premium Lounge Full time

    About Plaza Premium Group: As part of Plaza Premium Group family, you will be an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude will be part of our collective goals in enhancing the airport experience for all travelers. Plaza Premium Group is proud managing partners with the...

  • Fcm - Corporate Travel Specialist - Vancouver, Bc

    1 week ago

    Vancouver, Canada FCM Full time

    **Job no**: 513950 **Brand**: FCM **Work type**: Full time **Location**: Virtual - Canada, British Columbia **Categories**: Corporate & Group Travel **Corporate Travel Specialist - Vancouver, BC** This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before...

  • Control System Service Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada OC Full time

    Control System Service Specialist Job Description:Company Details:Olympic Controls Inc. (The "Company") is a full-service solutions provider of smart homes, heating, ventilating and air conditioning (HVAC) controls and building automation systems serving British Columbia and Canada.Since 1995, Olympic Controls has provided HVAC system controls for commercial...