Member Service Representative Ii

4 days ago

Ladysmith, Canada Ladysmith & District Credit Union Full time

**About Ladysmith & District Credit Union**

Ladysmith & District Credit Union is a vibrant, progressive financial institution located in the beautiful town of Ladysmith. We have been an integral part of the Ladysmith community since the Credit Union was established in 1944, and we believe in providing an exceptional level of service to our members. We are an active business leader, believing strongly in supporting and participating in community development.

We are proud to offer an extensive employer funded employee benefits package including:

- Extended health care
- Vision
- Dental
- Employee & Family Assistance Program
- Life and Disability insurance
- Employee RRSP contributions
- Technology Assistance Program
- Corporate Wellness Program

**About the Role**

The Member Service Representative (MSR) II is a member of the Financial Services team and processes a full range of business and personal member transactions to help LDCU members meet their financial goals. The MSR II is responsible for a range of duties including:

- New membership and account opening
- Processing registered and term deposit transactions
- Advising members on appropriate term and registered investment products and services for their needs and investment goals
- Identifying member needs and recommending appropriate products and services
- ATM balancing and treasury functions
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Making referrals to other areas of the Credit Union and subsidiaries as required

This is a full-time position and will commence as soon as possible. The salary grade is that of Group 2 on the union salary scale. If you are interested in this opportunity, please submit a covering letter and resume outlining your qualifications.

Pay: $25.89-$28.71 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift

Work Location: In person

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