Receptionist Ii

**Receptionist II**:
**Casual**

**Join our Team**
Nestled on the eastern shores of spectacular Vancouver Island the Town of Ladysmith has a population of approximately 9,000 people, provides an inviting small town atmosphere and yet, is only a short commute to all the amenities of a major urban centre.

**Position Overview**
Reporting to the Administrative Services Supervisor, the Receptionist II provides first point of contact for all department enquiries, delivers superior customer service, and provides administrative support for the Parks, Recreation and Culture Department.

**Primary Duties/Responsibilities**:

- Main front counter receptionist for the Parks, Recreation and Culture Department, maintaining superior customer service standards in responding to enquiries and providing information.
- Registers participants in programs and classes; processes facility bookings; receives and processes payments and refunds for program registration, admissions and facility rentals in an efficient and responsible manner.
- Under the direction of the Administrative Services Supervisor - PRC assists and prepares documents including but not limited to month end reports, petty cash reports and cheque requisitions.
- Under the direction of the Administrative Services Supervisor - PRC assists with communication tasks including updating the website and social media pages as required.
- Refers problems to the supervisor on duty as required.
- Responsible for compliance of procedures and policies as established by the Town.
- Responsible for compliance with safe work practices and safety guidelines as established by the Town and WorkSafeBC.
- Assists with emergency procedures for incidents, enlists the aid of the police, fire, or ambulance personnel as required, and completes all relevant documentation.
- Other related duties as required.

**Qualifications**
- Grade 12 education or equivalent (GED).
- Demonstrated ability operating telephone switchboard systems, point-of-sale (POS) systems, and a variety of standard office equipment.
- Demonstrated basic proficiency in the use of the Microsoft Office Suite and varied recreation software programs.
- Demonstrated understanding of basic accounting procedures.
- Demonstrated understanding of modern office procedures.
- Demonstrated minimum keyboarding speed of 40 words per minute with 92% average accuracy.
- Valid B.C. Driver’s Licence - Class 5.
- Satisfactory Police Information and Vulnerable Sector Check.
- Demonstrated initiative with minimum direction, completing tasks by removing barriers and locating necessary resources.
- Demonstrated high level of focus on internal and external client service continuously seeking ways to meet and exceed expectations.
- Demonstrated ability to work cooperatively within a team and with Town employees, stakeholders and partners to achieve optimal results.
- Demonstrated ability to adapt, thrive in an atmosphere of changing priorities and circumstances.
- Demonstrates valuing diversity.

**Additional Information**
- Employees currently receive Wellness Initiatives, including use of facilities at Frank Jameson Community Center
- Status: Casual - No guarantee of hours
- Wage rate: $31.01/hour PLUS 10.8% in lieu of annual vacations, statutory holidays and benefits
- Benefits: As per the Collective Agreement

**Posting Date**
February 27, 2025

**Application Deadline**
**March 12, 2025**

**Application Information**
Competition #2025-06
Trish McConnell, Manager of Human Resources
City Hall, 410 Esplanade, PO Box 220
Ladysmith, BC V9G 1A2

The Town of Ladysmith is committed to diversity and inclusivity in our employment practices. We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.

The Town of Ladysmith wishes to thank all applicants in advance for their interest.
However, only those selected for an interview will be contacted.

Education : Other trades certificate or diploma
Experience : Experience an asset