Game Facilitator

1 week ago

Dartmouth, Canada Activate Games Full time

**Enter the Game**

Are you looking to be a part of something brand new? Do you LOVE talking with people? Activate is opening a new location in Dartmouth, NS, and is looking to hire our core team of part-time game facilitators for our grand opening coming soon

Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations.

Shifts can start as early as 9 am and end as late as 1 am. Availability must include a minimum of 2 weekday shifts and 1 weekend shift.

**The Duties and Responsibilities**:

- Game Facilitation_
- Be professional in thought, language, and action
- Exemplify excellence in facilitation, giving customers a great experience
- Brief new groups thoroughly but concisely prior to the start of their experience
- Observe customers in the gaming area and provide an explanation, if necessary
- Participating with customers in games if needed to ensure customers have an excellent experience
- Monitor and be attentive to game play, giving timely aid as necessary
- Handling any malfunctions with support of the Team Leads
- Maintain a clean and comfortable work environment
- Check-In Facilitation_
- Warmly greet customers when entering or leaving establishment
- Verify appointment times and explain the check-in process
- Handle cash, debit, credit, or gift card transactions with customers
- Issue receipts, and wristbands
- Answer customer inquiries and involve a Team Lead if the answer is not sufficient
- Facility Maintenance_
- Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc
- Painting around the main facility, as needed
- Aiding Team Leads in checking inventory of merchandise
- Resetting and disinfecting wristbands
- Cleaning and disinfecting available lockers and lounge
- Notifying Team Leads immediately of game failures or malfunctions
- Touching up equipment; gluing props, and other unskilled tasks

**The Qualifications**:

- 1 year of customer service experience is considered an asset
- Must be flexible and available to work evenings, weekends, and holidays
- Strong communication skills, multi-tasking, and time management skills
- Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
- Must be willing to work various shifts starting as early as 9am and ending as late as 1am. Leaders will work within given availability

**The Perks**:

- Competitive Salary
- Employee discount
- On-site parking

**About Activate**:

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