Technician, Information Technology

The person in this job role is responsible for the plant Information Technology infrastructure, software, business system support and services. Including, but not limited to, the following I.T. infrastructure; PC’s, office printers, bar coding printers, wireless systems, LAN network, PBX, smart phones, Kronos, MP2, Windows Servers, SAP and Vanguard.

**Primary Responsibilities**:

- Works under the supervision of the regional IT Manager - US Plants, but must utilize the resources of multiple IT personnel throughout the organization to accomplish objectives
- Responsible to be a part of the North American IT Site Coordinators team and take ownership to ensure their plant is following all corporate IT technology guidelines
- Continuously aware of the operating conditions of the networks. Monitors the operation of all communication related equipment and lines. Troubleshoots and take corrective action to maintain client access to the network
- Maintains documentation on the type of IT technology equipment installed, its location, and specific routing of all cable servicing the equipment
- Maintains knowledge of network and data communication concepts and related hardware. Uses this knowledge along with various types of test and diagnostic equipment to trouble shoot problems within the network. Works with the corporate IT network services group in setting up and configuring new LAN and wireless equipment
- Works with numerous vendors and others in the trouble shooting and correcting of IT systems problems
- Responsible for sending IT hardware to the proper service center for repair
- Responds to user calls and tickets requesting IT systems and services help or reporting a problem. Identifies and solves the problem if possible but quickly seeks additional help if it is outside their expertise
- Responsible for managing all PC and Network software in the plant. Orders, installs and maintains all PC office automation software using corporate IT guidelines. Maintains control and licensing of all Cooper Standard PC software utilized in the plant
- Has a base knowledge of all plant business systems, including, but not limited to; Vanguard, Kronos, MP2, legacy plant MS-Access data bases, data reporting and software and data manipulation. Able to trouble shoot user problems and/or document situations on these systems for taking an issue further up in the IT organization
- May, at times, due to the nature of duties performed, come in contact with confidential information. Is responsible for guarding against the disclosure of such information to unauthorized personnel
- Due to the nature of the job, comes in contact with all levels of the company’s personnel as well as Cooper’s customers and vendors and must always reflect a courteous and professional attitude
- Required to carry a cell phone after normal working hours (24/7) for response to critical IT business system problems preventing or hindering production processes
- May, on occasion, be required to perform duties other than those specified in this description. These duties can include travelling to other facilities to support local IT infrastructure.

**Education and Qualifications**:

- Bachelor’s degree in an IT or Business Administration related field and 1-3 years job experience preferred or Associates Degree with similar job experience
- Knowledge of IT networking, PC’s, printers and telecom technology
- Business process experience in a production environment is a plus
- Strong technical and communication skills required
- Must have strong interpersonal skills for dealing with all levels of salaried and hourly employees
- Must have strong communications skills (written and verbal)
- Must have a wide range of IT technical support knowledge in being able to quickly troubleshoot IT business system problems to get them back into production
- Responsible for the continuous maintenance of the plant IT business systems infrastructure necessary for meeting our internal and customer driven business requirements. Must be able to react quickly and creatively in providing corrective actions to IT systems problems in meeting our customer requirements
- Responsible for providing user support for IT business systems having the potential impact of causing production work flow disruptions in the event of making incorrect decisions or incorrect corrective actions
- Reports directly to the regional IT Manager - US Plants
- Part of the corporate IT Site Coordinators team working with corporate IT resources and other plant IT resources in maintaining IT technology standards and seeking resources to correct IT business system problems
- Willingness and ability to travel, as necessary

**Work Environment/Work Conditions**:

- Professional Office Environment
- Must wear proper personal protection equipment while on manufacturing floor
- Travel to manufacturing facilities or customer locations when required
- Equipment used requires proper training on the potential for and