Salon Operations and Client Services Coordinator

**About Us**:
Palm Sunday is a trailblazing force in the world of hair salons, driven by collaboration, artistic vision, and sustainability. We are committed to staying on the cutting edge of fashion and technology, fostering a culture of innovation and excellence. Our team members are creative pioneers who thrive in an environment that challenges and empowers them. At Palm Sunday, we are on a mission to redefine the salon experience.

We're searching for an exceptional Salon Operations and Client Services Coordinator to join our team and elevate our clients journey, from the moment they step through our doors until they leave. If you're a numbers-savvy, detail-oriented, and solution-driven professional with an entrepreneurial spirit, we invite you to be a part of our dynamic team.

**Key Responsibilities**:
As a Salon Operations and Client Services Coordinator your primary role is to ensure that every client and stylist enjoys a seamless and extraordinary experience. Your key responsibilities will include:
1. Client Services:

- Greet clients with a warm and friendly demeanor, making them feel welcomed and valued.
- Facilitate the booking process, address inquiries, and resolve concerns with finesse.
- Demonstrate active listening and effective communication to anticipate and meet client needs.
- Maintain a meticulously organized and inviting front desk area.

2. Salon Operations:

- Oversee the day-to-day salon operations including full cycle management of appointments, coaching team members
- Coordinate with stylists and staff to ensure appointments run on schedule.
- Handle POS transactions and process payments accurately.
- Monitor and manage inventory to ensure well-stocked and presentable salon supplies.
- Oversee online orders, mail orders, and other vendor relationships.

3. Brand Representation:

- Embody the essence of Palm Sunday's brand, reflecting our commitment to creativity, innovation, and luxury.
- Uphold salon standards of professionalism, presentation, and client interaction.
- Promote our products and services, fostering client loyalty and brand advocacy.
- Support full cycle social media processes, including creating content, posting content, assisting others in content creation, taking pictures, videos, etc.

4. Innovation:

- Actively contribute to a culture of innovation by proposing enhancements to the client experience and introducing new processes and ideas.
- Stay current on industry trends, technology, and best practices related to salon reception services, advocating for their implementation.
- Collaborate with the team to implement initiatives that drive business growth.

Qualifications:

- Passionate about fostering creativity and innovation.
- Exceptional interpersonal and communication skills.
- Enthusiasm for delivering top-notch customer service.
- Ability to multitask and stay organized in a fast-paced environment.
- Tech-savvy with proficiency in salon software and tools.
- 2 years + experience of customer service.

Why Join Palm Sunday:

- Opportunity to work in a creative and innovative environment. You own your role
- Competitive compensation and benefits.
- Ongoing training and development to grow your career.
- Be part of a dynamic team that values creativity, collaboration, and excellence.
- Discounted salon services for personal pampering.

**Job Types**: Part-time, Full-time

**Salary**: From $22.00 per hour

Expected hours: 20 - 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Toronto, ON M6G 1H9 (required)

Ability to Relocate:

- Toronto, ON M6G 1H9: Relocate before starting work (required)

Work Location: In person