Maintenance Technician

**Job description**

**The Company**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

**Responsibilities**:
Reporting to the Resident Services Manager, the Resident Services Technician carries out the day-to-day and emergency maintenance in all assigned residential property enterprises. The Resident Services Technician is a highly responsible individual who enjoys a variety of operations, hands on maintenance tasks, and project management tasks all while ensuring a high level of customer service is maintained at all times.

**Essential Duties & Responsibilities**:
**General Maintenance**
- Perform scheduled, preventive, routine, and emergency maintenance as directed by the Maintenance Manager or Resident Services Manager, and record activities utilizing Yardi Voyager Mobile Maintenance
- Complete maintenance repairs on a timely basis to ensure resident satisfaction and safety following priority guidelines
- Take photos of deficiencies and finished work as required for documenting maintenance repairs and damage utilizing Yardi Voyager Mobile Maintenance
- Complete general maintenance in garages and parking lots, mechanical rooms,
- Maintain a thorough knowledge and understanding of all building mechanical systems (i.e., pumps, life safety systems, HVAC, swimming pools, and other systems depending on the specific property)
- Ensure all tools and cleaning equipment are maintained and serviced regularly
- Ensure all mechanical and exit doors are secure and properly functioning at all times
- Coordinate and supervise trades work such as painters, electricians, plumbers, etc. when necessary as directed by the Maintenance Manager or Resident Services Manager
- Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Maintenance Manager or Resident Services Manager
- Prepare and organize waste and recycling bins to maintain order and cleanliness in the garbage room
- Ensure property, grounds and vacant suites are kept clean in accordance with FirstService Residential Alberta standards
- Be responsible for opening and locking suite doors for service personnel when entry has been authorized
- Accompany all vendors and contractors in resident suites at all times
- Emergency response and on-call duty, as required; and
- Other related duties as required. Must be able to lift at least 25 kilograms.

**On-Call**
- Must be available to participate in regular on-call rotation for after hours emergencies
- Hours accumulated during on-call rotation will be paid as time worked as per Alberta Labour Standards guidelines.

**Customer Service**
- Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns and inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48-hour window
- Foster a strong customer service culture amongst all team members

**Administration and Reporting**
- Ensure maintenance records, files, and documentation are maintained accurately and timely and in accordance with established procedures utilizing Yardi Voyager
- Comply with regular fire and life safety standards including monthly testing and annual drills
- Maintain part stock, maintenance supplies, and complete regular inventories. Work with Maintenance Manager or Resident Services Manager to order supplies as necessary to ensure the proper operation of the property
- Adhere to all purchasing and purchase order policies
- Maintain all logs and safety checks.

**Maintenance and Building Management**
- Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
- Actively monitor conditions in suites and common areas
- Monitor and ensure proper and full use of Yardi Mobile Maintenance
- Enter Work Orders in Yardi for all tasks to be completed
- Educate residents on availability of resident portal to submit work orders
- Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
- Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
- Ensure preventative maintenance is sched