Customer Service Coordinator, Fairview Park Mall

7 days ago

Kitchener, Canada Winners Full time

**Jenna discovered COLLABORATION working at TJX**

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive culture
- Benefits that take effect your first day
- Dedicated training and on-the-job resources to enhance your development
- Merchandise discount for yourself and eligible family members at all TJX Canada stores
- Associate and Family Assistance Program to support healthy living

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

- Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
- Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
- Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
- Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis
- Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
- For a closer look into the role, click **HERE**

**What you’ll need**

To begin your career with us, you’ll have:

- Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
- High School education or equivalent experience
- Excellent problem solving and communication skills including verbal, written and active listening
- Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations
- _______________________________

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

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