Franchised Housekeeping Supervisor

**Posting Date** Mar 11, 2021

**Job Number** 21021023

**Job Category** Revenue Management

**Location** Courtyard Burlington, 1110 Burloak Drive, Burlington, ONT, Canada

**Brand** Courtyard by Marriott

**Schedule** Full-Time

**Relocation?** N

**Position Type** Non-Management

**Located Remotely?** N

**Additional Information**:This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**Job Summary**
Opened in December 2018, the NEW Courtyard by Marriott Burlington/Oakville is now looking for a Housekeeping Supervisor to join our team. The newest hotel to the Burlington/Oakville region features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre, and on-site Bistro Restaurant & Lounge.

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their guestroom and think ‘wow, this looks wonderful’. To deliver a great guest experience, the Housekeeping Supervisor will be supervising the activities of the Housekeeping Department. Your warm personality, work ethics and excellent customer service skills will reflect how our guests perceive the hotel.

If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.

**Responsibilities**
- Inspect all assigned areas to ensure furnishing, guest rooms/suites, laundry facility, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
- Inspect storage rooms, and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
- Ensure proper inspecting system takes place, managing the quality of Housekeeping and Laundry Services and to ensure timelines and efficiency of services
- Check and maintain adequate level of supplies and material and request replenishment of supplies as required
- Work with Front Desk and Maintenance Departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy
- Ensure adherence to Hotel policy regarding security of bedrooms and keys
- Assist in the daily checking of bedrooms and designated staff areas, laundry areas and public areas maintaining standards by Hotel policy
- Ensure the safe storage issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS)
- Ensure the correct handling of lost guest property in accordance with Hotel procedures
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Assist with team member orientation and training within the department as required by Hotel policy
- Maintain standards of punctuality, uniform presentation and personal hygiene as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and Guest care by Hotel policy
- Monitor Health, Safety & Security standards within the department including training and compliance
- Carry out jobs as required within the department to reduce workload or meet deadlines
- Assist with maintaining par inventory levels and conducting monthly inventory checks
- Help to prepare work schedules to ensure all jobs are covered in assigned areas
- Schedule special projects, including seasonal cleaning of all guestrooms
- May perform Room Attendant, Laundry Attendant or Houseperson duties when required by business demands

**Required Skills**:

- Minimum one (1) year as a Supervisor strongly preferred with two (2) years’ experience in housekeeping department an asset
- Able to work various shifts, including weekends and holidays
- Proven cleaning ability with full attention to details
- Approachable, pleasant, polite, fast
- Must possess strong leadership skills
- Computer proficiency
- Excellent prioritization, organizational, time management and problem-solving skills
- Must be able to understand both oral and written English
- Must be legally permitted to work in Canada

**Thank you for your interest in this position but only those who are selected for an interview will be contacted.
- This company is an equal opportunity employer._

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