Franchised Housekeeping Manager

**Posting Date** Aug 23, 2021

**Job Number** 21094306

**Job Category** Housekeeping & Laundry

**Location** Courtyard Burlington, 1110 Burloak Drive, Burlington, ONT, Canada

**Brand** Courtyard by Marriott

**Schedule** Full-Time

**Relocation?** N

**Position Type** Management

**Located Remotely?** N

**Additional Information**:This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMMARY**

SIGNING BONUS $600 - Housekeeping Manager *see below

The Courtyard by Marriott Burlington/Oakville is now looking for a Housekeeping Manager to join our team. The newest hotel to Burlington/Oakville features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre and on-site Bistro Restaurant, Lounge & Patio.

As the Housekeeping Manager, you are responsible for the planning, organization, development and direction for the overall operation of the Housekeeping department to ensure the achievement of departmental productivity objectives and service quality standards. You manage the quality of the housekeeping services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping activities to ensure procedures are followed according to standard. You will implement and manager a regular maintenance program for all areas of the hotel.

**JOB REQUIREMENTS**

**Responsibilities**
- Follow and maintain all Courtyard by Marriott standards for overall cleanliness and maintenance of the hotel rooms as well as public areas
- Maintain the care and use of supplies, equipment, etc. and the appearance of housekeeping & maintenance areas
- Requisition all housekeeping & maintenance supplies and equipment; maintains adequate inventory levels to provide a clean, safe and comfortable environment
- Communicate with other departments to adequately plan for housekeeping and maintenance activities
- Seek out new methods and principles and incorporate them into existing housekeeping and maintenance practices
- Develop, implement and enforce departmental policies and procedures
- Interview and hire new employees; prepare weekly work schedules and submit payroll
- Carry out performance appraisals, mediate staff disputes, develop staff and carry out disciplinary action
- Conduct monthly departmental meetings and attend all required in-house meetings
- Coordinate lost & found issues, keeps record of items and stores in safe place
- Monitor key control procedures
- Develop and schedule special cleaning and preventative maintenance projects
- Inspect guest rooms, public and service areas of the hotel, ensuring that standards of cleanliness are maintained
- Establish and maintain control the inventory of guest amenities, room supplies and linens
- Ensure that health, safety and fire procedures and regulations are followed
- Coordinate all maintenance requests to ensure the efficient operation of hotel facilities
- Assure that associates follow established safety regulations in the use of equipment and supplies at all times
- Monitor labour forecast and make adjustments to meet required parameters
- Possess thorough knowledge of chemicals and cleaning products; keep abreast of new requirements and materials that could assist in elevating efficiencies
- Ensure that staff members are properly groomed and attired, including proper and complete uniforms
- Respond to guest problems and complaints in a courteous, prompt, and professional manner
- Help to ensure that working relationships are amiable and professional in order to present and maintain a positive image for the hotel
- Liaise with other departments, ensuring communication and the coordination of activities
- Follows all brand standards as outlined by Marriott
- Follows all policies, procedures and rules as stated in the Courtyard By Marriott safety and emergency policies and procedures
- Perform any reasonable requests as assigned or directed by management

**Required Skills**:

- Minimum five (5) years’ experience in a Housekeeping management position in focused service hotel
- Current Courtyard brand experience preferred / Marriott brand experience an asset
- Experience with Salesforce and Fosse an asset
- Must possess strong leadership abilities
- Excellent interpersonal, management, communication & training skills
- Health and Safety certification an asset
- WHMIS, First Aid and CPR certified preferred
- Thorough knowledge of cleaning product and techniques required
- Strong attention to detail and organization skills
- Pro-active problem-solving skills, and the ability to work independently
- Ability to work as part of a team
- Maintain a professional appearance and manner at all times
- Must a