Chief Operating

**About the Company**

Canada Royal Milk is the only producer of infant formula in Canada, manufacturing quality products from Canadian cow and goat milk, ensuring the highest quality and nutritional value for our customers.

We are an international company with a multicultural workforce that is committed to diversity and inclusion. Our team members value and embrace different perspectives and new ideas.

**What We Offer**

The opportunity to build and grow a progressive company, competitive wages, and extended health benefits.

**What We Look For**

Curiosity, commitment to learning, and a winning mindset.

**About the Role**

Reporting to the Production Manager, the Chief Operating and Process Control Officer plans and controls the plant’s production operations and leads high priority and complex projects within the production department.

With a strong technical background, the Chief Operating and Process Control Officer should have a demonstrated ability to create and maintain accurate records, and a strong ability to organize and develop a Work Management System that will satisfy regulatory and production quality control requirements.

The Officer is a detail-oriented and results-driven individual with a strong understanding of food manufacturing, planning, GMP, and root cause analysis.

The Officer is dedicated to producing the highest quality product and creates an environment where employees take pride in their work. They emphasize food quality, safety, and security, complying with all government legislation and the expectations of Canada Royal Milk’s customers.

**Job Requirements**

Applicants must be legally entitled to work in Canada and have strong English language skills.

The ability to read and understand written English and communicate in English both spoken and in writing is a requirement of the job.

Education: Post-secondary education in Engineering/Technology/Food Science or related field

Experience: Experience in the food processing environment; preferably with a minimum of five (5) years of experience working in cross-functional teams.

**Key Duties and Responsibilities**

1. Overseeing the production processes and monitor day to day production, lead problem solving and adjustments to stay on production plan with products and efficiency. Work closely with Production manager and all production supervisors to improve overall department performance.

2. Review daily operations, paperwork, and reports from production staff to check accuracy and report deviation; confer with technical staff and production supervisors to resolve production or processing problems.

3. Liaison with other departments including Quality, Maintenance, Engineering, R&D, Marketing, Supply chain, HR, HSE.

4. Actively participates and leads continuous improvement initiatives to improve the OEE, reduce manufacturing loss, reduce the labour costs, optimizing the inventory levels and overall optimizing the manufacturing operation without sacrificing quality.

5. Assist production manager to set and implement the objectives and action plans to achieve production KPIs and delivering results.

6. Review new and current product specifications, revising the existing specifications and making recommendations.

7. Develop, implement, and maintain production SOPs including documentation and standard operating procedures as well as develop and conduct training for the production employees.

8. Ensure timely and thorough sanitation of all equipment and facilities to allow for efficient and on-time production start-up and delivery of products to customers.

9. Follow and administer Quality Policies and Procedures including food safety, HAACP, traceability, and production hold investigations.

10. Troubleshoot process areas by identifying and analyzing process problems and advising and guiding processing operators on action required to resolve malfunctions to ensure efficient running of the plant.

11. Plan, organize, control, and evaluate plant production operations while continually striving for improvements to increase efficiency.

12. Develop plans to efficiently use materials, labour, and equipment to meet production targets.

13. Participate in the oversight and inspection of manufacturing equipment installation and testing, ensuring safety and compliance at every stage.

14. Develop and oversee implementation of production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems.

15. Ensure that all the team members are familiar with and practice Good Manufacturing Practices (GMP).

16. Perform other duties as assigned by Production manager.

**Working Conditions**

The standard office hours are Monday through Friday, 8:30 am to 5:30 pm. Most of the work occurs during regular weekday office hours. However, as an international company with continuous 24-7 operations, hours of work involved may vary to accommodate business needs.