Notice of Appointment

2 weeks ago

Ottawa, Canada NSERC Full time

**Selection Process Number**:

- 9146550-C**Location of Position**:

- Ottawa, ON**Job Status**:

- Assignment**Job Category**:

- Information and Innovation Solutions /**Directorate**:

- Common Administrative Services (CASD)**Division**:

- Information and Innovation Solutions (IIS)**Number of Positions Being Staffed**:

- 1**Classification**:

- GR-06**Security Clearance Required**:

- Reliability**Salary**:

- $77,206 - $93,018 per year**Language Requirements**:

- Bilingual Imperative (CBC/CBC)**Open To**:

- Anyone residing in the National Capital region and legally entitled to work in Canada**Work Arrangement**:

- Hybrid model / Modèle hybride**Closing Date**:

- November 30, 2024**Special posting considerations**:
Type of appointment
- Assignment appointment for a period not exceeding 18 months;
Employees who believe they meet the essential qualifications and should be considered for this position, may submit a resume highlighting the key attributes that they will be bringing and a copy of their résumé by clicking on the “I am interested” button found below.

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**Job Summary**:
***:
**Education**:

- Successful completion of postsecondary education in a field related to IT, or an equivalent combination of education, training, and experience.
- Foreign Credential Validation against Canadian Standards

**Experience**:

- Experience supervising and leading a team.
- Experience in organizing and monitoring technical support services to ensure client satisfaction
- Experience in implementing, supporting and troubleshooting microcomputer hardware, peripherals and software problems
- Experience in leading desktop software or other technology deployments
- Experience in providing technical support services.

**Knowledge**:

- Knowledge of IT service management best practices and operational frameworks, such as ITIL
- Knowledge of IT service management tools and processes
- Knowledge of a PC/LAN environment and various office automation products
- Understanding of informatics-related technologies and techniques
- Knowledge of Council (NSERC and SSHRC ) business, programs and activities
- Knowledge of industry trends, developments and techniques

**Competencies**:

- Ability to supervise staff by prioritizing and delegating the work/incidents
- Ability to exercise initiative to resolve and follow-up on problems; and or to escalate accordingly
- Ability to communicate ideas and information clearly and correctly orally and in writing in both official languages

**Leadership Competencies**:

- Ability to plan day-to-day operations and delivery of IT support services or projects
- Ability to mobilize People (engaging teamwork, collaboration & accountability)
Ability to drive and achieve results
- Ability to focus on client services and ability to prioritize
- Ability to encourage team member participation in process improvements and problem resolution

**Equity, diversity and inclusion**

We are committed to inclusive and barrier-free recruitment to create a workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

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**Accommodation**:

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