Communications Coordinator

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our staff are committed and passionate about what they do and take pride in the difference they make in our community. Our values include **PERSON-CENTERED, ANTI-OPPRESSIVE** and **PARTNERSHIP FOCUSED**. We also take time to recognize each other and have fun

**PAY RATE**:$24.86 to $29.80 per hour

**BENEFITS**:
Health and Dental Benefits

RRSP 5% matched after 1 year

Above ESA standard vacation entitlement

Float Holiday

12 Sick days per year

**HOURS OF WORK**:
This position works 35 hours per week.

**SUMMARY OF THE POSITION**

The Communications Coordinator plays a vital role in promoting the mission, programs, and impact of Thresholds Homes and Supports to a wide range of stakeholders, including clients, staff, funders, community partners, and the general public. This role is responsible for creating and delivering high-quality communications across digital, print, and in-person channels.

The Communications Coordinator leads the planning, development, and execution of strategic communications initiatives to enhance the agency’s visibility, engage the community, support fundraising initiatives, and strengthen the Thresholds brand. This includes producing compelling content, managing social media and the website, coordinating promotional campaigns, supporting media and public relations efforts, and maintaining internal communication tools.

**RESPONSIBILITIES**:

- Generate engaging content for websites, newsletters, social media, and prin
- Craft human-interest stories that spotlight client journeys and community impact
- Monitor analytics and recommend strategies to expand our audience
- Update website content via WordPress or Wix
- Create visuals (flyers, infographics, report layouts, light video edits using Canva and VEED)
- Draft press releases and media advisories
- Coordinate interviews and media outreach
- Support promotion and logistics for events like open houses and info sessions
- Produce staff communications (e.g., newsletters, SharePoint updates, event announcements)
- Manage communication vendors and contracts (print, translation, web dev)
- Maintain consistent brand guidelines and voice

**ESSENTIAL QUALIFICATIONS**
- 2-5 years’ experience in communications, marketing, or PR (nonprofit sector a strong asset)
- Bachelor’s degree in Communications, Marketing, Journalism, or related field
- Experience with Canva and Wix is required
- Excellent writing, editing, and storytelling capabilities tailored to multiple audiences
- Social media platform proficiency (Facebook, Instagram, LinkedIn)
- Strong organizational and project management skills; comfort managing multiple concurrent projects
- Team player who works independently, with flexibility for occasional evening or event work
- Passionate about mental health, housing, and social justice

**Equity Statement**

Thresholds Homes and Supports is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

Pay: $24.86-$29.80 per hour

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- communications or marketing: 2 years (required)

Work Location: In person