Real Estate Operations Advisor

A career as a Real Estate Operations Advisor within the Real Estate Business Strategy (SAI) team at National Bank means acting as a specialist in the execution, coordination, and monitoring of activities related to the operation of the Bank’s real estate portfolio. You ensure performance, compliance, and optimization of operations carried out by our strategic partner. Your skills in analysis, monitoring, and control of operational activities, your experience in property management, and your knowledge of building management and mechanics allow you to have a positive impact on National Bank employees in their physical work environment, as well as on our clients during their branch visits.

**Your role**
- Support the Director in defining and monitoring operational objectives
- Contribute to the follow-up of the business relationship with the strategic partner responsible for managing the real estate portfolio
- Ensure the tracking of key performance indicators (work orders, complaints, escalations), identify issues, and participate in the continuous improvement of service quality
- Approve intervention requests, and monitor deliverables and actions carried out by the strategic partner
- Participate in the development and monitoring of operational projects, including budgets and timelines
- Provide support in handling complaints, managing crisis units during major events, disasters, or operational escalations
- Collaborate with internal teams, analyze regulatory issues, and ensure smooth communication among stakeholders in operational activities

**Your team**

Within the Real Estate Business Strategy sector, you are part of a team of three colleagues and report to the Director of Operations. Our team stands out for its dynamism, its expertise in property management, and its ability to monitor and control operational activities across a real estate portfolio spread across several hundred sites throughout all regions of Canada. This team is not afraid to take on a variety of daily challenges and ensures that buildings meet the highest standards, providing a high-quality physical work environment for all National Bank employees.

We promote a variety of continuous learning methods to support your development, including learning through action, access to training content, and collaboration with colleagues from diverse backgrounds and areas of expertise.

**Prerequisites**
- College or University education in building mechanics, management, engineering, real estate or a related field
- Significant experience of 3 to 5 years in managing operations of a real estate portfolio (branches and corporate buildings), experience in the banking sector is an asset
- Excellent analytical and synthesis skills
- Collaborative leadership and developed political acumen
- Ability to manage multiple files simultaneously and prioritize them
- Mastery of performance monitoring and contract management tools

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us