Contact Center Representative

2 days ago

Toronto, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

You will be licensed to sell personal lines insurance and you will have access to further resources to advance your knowledge, training, and ultimately, your career. In this role you will help our customers through a variety of insurance needs and generating referrals for complete coverage.

**CONTACT CENTER REPRESENTATIVE - REMOTE**

Our Call Centre Representative are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

**Here is what a typical day looks like**
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one touch resolution for the customers
- Optimize sales opportunities in each call, while prioritizing customers’ needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call, and customers priorities

**The value you bring**
- RIBO License and insurance industry knowledge is an asset
- Passionate about customer service
- 2-3 years in a sales or customer service
- Excellent phone etiquette
- Professional experience building rapport with customers

**Preferred**
- Call center experience
- Previous Insurance experience preferred
- Adept in retrieving customer data efficiently
- Recent post-secondary and or vocational training

Location**:Remote

Hours: Full Time - 37.5 hours/week

Schedule: Tuesday-Saturday 11am-7:30pm EST, unless otherwise negotiated

Requisition: 76586

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, paid personal days, paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

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