Customer Service Representative

4 days ago


Calgary, Canada AgSource Full time

Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you

**Responsibilities**:

- Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
- Completing and supporting order fulfillment for external clients.
- Coordinate field inventory cycle counts along with sales management.
- General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
- General administrative functions.
- Provide additional support to Customer Service team members and work in coordination with various other departments.
- Assist with walk-in clients as necessary.

**Requirements**:

- Effective verbal and written communication abilities.
- Previous experience in Customer Service roles.
- Proficient in building relationships and providing excellent customer service.
- Strong organizational skills, particularly in managing details crucial to the supply chain process.
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
- Experience with JDE, PowerBI, Bambora considered an asset.
- Exceptional time management and organizational skills.



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